What are the responsibilities and job description for the Support Services Specialist III position at Bexar County?
Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
This position is Excluded from Civil Service
This position is Excluded from Civil Service
- Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
- Provides end user computing equipment, software applications, and infrastructure support
- Handles problems that the first/second-tier of help desk support is unable to resolve
- Troubleshoots and communicates with end users via software tools, telephone, or in person
- Installs and relocates end user computing equipment
- Performs preventative maintenance work on end user computing equipment
- Maintains accurate records of software/hardware installation and relocation;
- Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem
- Simulates or recreates user problems to resolve operating difficulties
- Responds to after-hour calls as needed to support service tickets
- Deploys defined computing image configurations
- Recommends systems modifications to reduce user problems
- Ensures appropriate handling and inventory of computing peripherial devices
- Refers more complex problems to intermediate and/or senior level information technology staff
- Mentors and trains Support Services Specialist I and II positions
- Performs other related technology duties and projects as assigned
- Graduation from an accredited college or university with a relevant degree, 5-7 years of experience, or an equivalent combination of education and experience
- Advanced knowledge of software packages and operating systems
- Advanced skills training user on commercial software packages; advanced skills troubleshooting and repairing end user computing equipment; advanced skills installing hardware and software; advanced skills completing routine upgrades and repairs on personal computers; advanced skills in logical problem solving
- Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
- Demonstrates technological intuitiveness
- Must secure and maintain a favorable background investigation and clearance
- Must clear a pre-employment physical and a pre-employment drug screen test
- Must have available transportation during entire workday
- Required to travel to remote sites within Bexar County
- Must have valid driver's license, motor vehicle liability insurance and personal injury insurance
- Required to be on call 24 hours
- May be required to work more than 40 hours during the workweek
- May be required to work weekends
- This position may need to satisfy the requirement of completing and passing an assessment during the employment process
Preferred Certification/License:
- ITIL certification
Working Environment and Physical Demands:
- Constantly working in indoor / telework conditions
- Frequently moves items weighing up to 10-15 pounds
- Occasionally moves objects weighing up to 50 pounds
- Occasionally move about the office / telework office
- Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
- Constantly operates a computer and other office productivity machinery
- Positions self to perform essential functions of the job in an office / telework environment
- Must be able to remain in a stationary position
- Flexibility to achieve performance excellence in a telework arrangement
- Maintains County-issued equipment, software, data and supplies
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $4,992
