Knowledge Base Administrator

We Go Beyond

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.

• Provide Quality system reporting and assist in functionality for Quality and Operations
• Consolidate, review and analyze reporting data to identify performance trends
• Assist in special tasks and pilots to expand Quality within the customer experience org.
• Work with other Customer Experience departments to identify new areas for quality improvement in Overstock's eco-system
• Review organizational processes and identify opportunities for technology enhancements to improve customer experience
• Provide improvements as processes change and/or new tools are developed.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.
  
  

Job Requirements

• 2 years of Quality experience required
• Proficient in Excel
• Ability to implement and integrate new processes
  
  

Skills

• Understanding & experience using analytical software
• Ability to implement and integrate new processes
• Attention to detail
• Ability to work independently
• Effective communication
  
  

Pay Range

$23.66 - $29.08 USD Hourly

Education

High School Diploma

Equal Employment OpportunityIt is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

Who We Are

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA , Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election
  
  

Physical Requirements

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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