What are the responsibilities and job description for the Administrative Assistant position at BEYOND IT SUPPORT LLC?
Benefits:
Candidate must have a working understand of computer hardware and software.
Basic Functions:
Additional Duties and Responsibilities:
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Health insurance
Candidate must have a working understand of computer hardware and software.
Basic Functions:
- Office Assistant Answer Phones, Greet walk in customers
- Full Quote cycle using ConnectWise Sell
- Work with customers and support to answer client questions.
- QuickBooks AR/AP approved quotes and ordered parts
- Quickbooks AR work
- Purchase approved equipment.
- Communication with customers and pending customers
- Nurture leads
- Answer sale calls
- Work within Sell to create templates
- Attend networking events
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Fast turnaround of Customer Requests, must be able to meet SLA's
- Ability to multi-task
- Ability to work in a team and communicate effectively.
- Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support, following ticket to resolution.
- Responsible for entering all time and expenses in ConnectWise as they occur.
- Enter all work as service tickets in ConnectWise.
- Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organizations key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
- Clear working knowledge of ConnectWise
Salary : $40,000 - $50,000