What are the responsibilities and job description for the ITIL Instructor position at Beyond20?
Beyond20 is seeking an experienced instructor to join our growing training and consulting practice based in Washington DC. This position will report to the Director of Services but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance.
The qualified candidate will have extensive experience working with and implementing ITIL based processes. ITIL Expert certification is highly desirable, and Cyber Security experience is a plus. A clear understanding of IT from a business perspective is a must. Strong writing and presentation skills are essential.
The position is based in our Washington, DC office but will require some travel (< 50%).
Essential Duties and Responsibilities:
- Lead ITIL training courses, onsite and offsite
- Serve as a Beyond20 ITSM evangelist and “Thought Leader”:
- Write articles, white papers, and instructional material
- Create video content and lead webinars on topics relevant to our clients
- Perform speaking engagements on ITSM and Project Management topics
- Regularly attend professional organization meetings and conferences
- Participate in online groups and discussion forums on relevant topics
- Identify and assist with development of new business opportunities (training engagements and professional services)
- Assist with proposal writing, respond to RFPs and RFQs as needed
- Assist with development of new training products and materials
- Assist with operational / administrative activities as needed
- Recruit and mentor additional contractors and consultants as our team grows
Preferred Qualifications:
- Strong writing and presentation skills
- Familiarity with SaaS and Cloud technologies
- Ability to work independently and meet deadlines with a minimum of supervision
- Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus
- Four-year college degree
- PMP, Scrum, Cyber Security, and ITIL Expert certifications are highly desirable.
At Beyond20, our bright, capable, and motivated people are our most valuable asset, helping us earn our reputation for quality services and industry thought leadership. We’re growing fast, so our team members need to innovate and deliver every day as new challenges and opportunities present themselves – leadership and creativity are prized qualities. We work hard, but we have fun doing it and we’re proud of what we do. Training and development are part of the package, so you can grow with us. There is ample opportunity here – where you go is really up to you!
