What are the responsibilities and job description for the ServiceNow Technical Consultant position at Beyond20?
Beyond20 is seeking an experienced ServiceNow Technical Consultant to join our growing training and consulting practice. This position will report to the Chief Architect but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance.
The qualified candidate will have extensive experience configuring and deploying ServiceNow ITSM and at least one or more additional products within the ServiceNow platform. Experience working within an Agile environment is a plus. ServiceNow certifications are highly desirable.
The position will be fully remote (within the US) but may require some travel (<25%).
The ServiceNow Technical Consultant will interface with customers and other members of the Beyond20 team to transform customer requirements into fully functional solutions based on the ServiceNow platform. This includes implementing ServiceNow for new customers, configuring current deployments that may vary across all ServiceNow workflows and product lines. When necessary, creating customized workflows for processes and procedures, Tailoring user interfaces, and creating value with existing customer data sources and tools.
Essential Duties and Responsibilities:
- Configure and develop customer solutions on the ServiceNow platform
- Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer.
- Conduct training for customers on the use of software tools
- Collaborating with and mentoring Beyond20 peers and teammates
Other duties may include:
- Develop custom applications on the ServiceNow platform
- Implementation of custom dashboards, reporting, and metrics
- Supporting the ServiceNow practice, with examples such as
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- Writing blog postings, knowledge articles, and white papers
- Creating video content relevant to our clients' needs
- Assisting with proposal writing, responding to RFPs and RFQs as needed
- Providing assistance with marketing / operational / administrative activities as needed
Preferred Qualifications:
- Minimum of 3 years of successful ServiceNow platform implementation experience.
- Current ServiceNow CSA, and CIS-ITSM required
- Current ServiceNow CIS certifications are a plus
- Consulting experience preferred
- Familiarity with SaaS and Cloud technologies
- Familiarity with web services
- Ability to work independently and meet deadlines with a minimum of supervision
- Knowledge of the ITIL Framework and Agile/Scrum methodology
- Four-year college degree or comparable experience
- Excellent verbal and written communication skills: ability to talk to C-level audiences
- Effective problem-solving, time, and project management skills
- Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus)
- Experience with SQL, Batch, PowerShell
- Able to leverage Office365 to create compelling presentations and meaningful reports
