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Site Lead IT and AV Support Services

Beyond20
Fort Leonard Wood, MO Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/6/2025

Job Description

Job Description

Salary :

Beyond20 is seeking an experienced and dynamic Site Lead to manage IT and Audio-Visual (AV) support services for a DoD customer. This role will lead a team of technical professionals to maintain and operate a closed DoD network, ensuring continuity of service, compliance with DoD standards, and timely upgrades to improve system performance and integrity. The ideal candidate will possess a strong customer service mindset, proven leadership abilities, and technical expertise to excel in a fast-paced, mission-critical environment.

Essential Duties and Responsibilities :

  • IT and AV Management :

Oversee day-to-day operations of IT and AV systems, ensuring availability, security, and optimal performance.

  • Troubleshoot hardware and software issues, dispatch technicians, and resolve escalated trouble tickets.
  • Oversight of upgrades and maintain system integrity in compliance with DoD regulations.
  • Leadership and Team Management :

    • Supervise and lead a team of IT and AV support staff.

  • Manage personnel schedules to minimize service disruptions and maximize efficiency.
  • Foster a collaborative and high-performing team environment, meeting contract demands on time or ahead of schedule.
  • Quick-thinking, solutions-oriented mindset with the ability to motivate and support a team.
  • Project and Operations Management :

    • Track project progress, work orders, and deliverables to ensure timely completion.

  • Monitor ongoing projects, mitigate risks, and recommend solutions to improve efficiency.
  • Ensure compliance with contract certification and training requirements for all team members.
  • Compile and deliver weekly, monthly, and quarterly reports / deliverables to key stakeholders.

    • Required Qualifications :

  • Education

    • Bachelors degree in engineering, Computer Science, Information Systems, Business, or related discipline.

  • Experience :

    • Minimum of 5 years of project management experience, including IT operations and maintenance (O&M) projects.

  • Proven experience managing technical support teams.
  • Help desk experience and familiarity with Army-specific IT systems.
  • Ability to multitask, manage challenging situations, and lead a team effectively.
  • Technical Skills :

    • Proficiency in Microsoft Office and basic troubleshooting.

  • Experience with classroom or training center IT and AV support.
  • Ability to lift 50 lbs, climb ladders, and work with small IT / AV hardware components
  • Communication :

    • Strong verbal and written communication skills, with the ability to document work professionally.

  • Experience tracking and reporting on deliverables, ensuring accuracy and timeliness.

    • Nice-to-Haves Qualifications :

  • PMP or ITIL certification.
  • Security certification and active security clearance.
  • Experience with VMware vSphere 7, Cisco CCNP, or advanced networking certifications.
  • Familiarity with cybersecurity frameworks (NIST, ISO 27001).
  • Experience with transitions and system upgrades.

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