Service Engineer

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

Our client is seeking a Service Engineer for a Hybrid based position in Redmond, WA (3-5 days onsite).

Responsibilities

Forensic Investigations & Detection:

• Act as front-line security gatekeeper for client online advertising marketplace; perform forensics on the platform to identify and fight fraud, malware and other unsafe advertising practices.
• Identifie concerning or anomalous trends and patterns posing ad quality risks and violations.
• Seek to mitigate ad traffic and quality risks or other out of compliance activity on the network through existing detection mechanisms as well as helping device new ones.
• Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/DSAT trend identification, platform feature recommendations and business quality advocacy.
• Work to progressively evolve detection and investigation methodologies by working closely with FTEs and engineering stakeholders.
• Capture, record, and analyze events to discover the source of security and user/advertiser safety attacks or other problem incidents using standard and custom forensic systems.
• Perform threat hunting as a part of core responsibility, during instances of phishing/malware, performs activities but not limited to finding all similar domains and add blocks and protection.

Fraud Hunt:

• Work in tangent with the client team, implement and run proactive sweeps based on various threats, perform new targeted net sweeps, ensure more accurate sweep detections with less account disruption, and conduct targeted sweeps based on email domains, advertiser names, payment methods, country, Trinity links, etc.
• Support FTEs on escalations/patterns: Investigate large fraud/user safety cases by sending all relevant information in a way that best achieves desired results.

Escalation Help:

• Assist with different escalation types like takedowns, phishing, malware, other high urgency escalations requiring immediate actions.
• Should be capable of documenting existing processes and training new vendors in process and policy.
• Be able to demonstrate a deep understanding of the changing fraud landscape as well as adapt to new techniques and processes.
• Analyzes extraordinarily large volumes of data, interprets traffic patterns, identifies risks, documents conclusions, and recommends systems and process solutions to mitigate issues.
• Influence engineering platform improvements by identifying root cause trends for False Positives/False Negatives and submitting user cases documenting platform gaps.
• Drive customer-centric enforcement of security policies through fraud and quality investigations and root cause mitigation at scale.
• Enforces marketplace and user security by recognizing and adapting to industry shifts, evolving client needs/risks and emerging technological conditions.
• Continuously deploys creative, scalable solutions to supplement existing engineering platform risk detections to limit risk and exposure until new platform features are deployed.
• Ensure policy interpretation and enforcement are enabled at scale.
• Take enforcement actions against fraud through escalation/alert responses and account closures.
• Influences strategic Policy Compliance business decisions by documenting risks identified through investigations, quality reviews, and post-onboarding compliance checks.
• Leverage and improves operational tools or methods, and makes algo-platform recommendations, to proactively identify fraud/DSAT.
• Use repeatable processes and automations to improve consistency, efficiency, and safety.
• Foster Service Level Agreement (SLA) achievement by surfacing risks, issues, trends, and performing quality reviews through workflow monitoring, auditing, and timely issue mitigation.

Qualifications

• Must have minimum 2 years' working in security and/or online forensics.
• Must have minimum 2 years’ working with Data and Trend Analysis, data visualization skills and ability to represent extremely large data sets.
• Must have minimum 2 years’ of experience with Excel, PowerBI and Microsoft suite of standard applications.
• Should have strong documentation skills to be utilized for case management, knowledge capture, bug management and training.
• Work well independently, ability to manage one's time, as well as strong cross and group collaboration and interpersonal skills.
• Should have English language skills including strong verbal and written communication skills required for all levels of stakeholders. Strong understanding of the North American and European cultures, slang, brands, and current events.
• Must be well-organized with strong attention to detail & commitment to Quality.
• Adherence to quality, accuracy and stated policy standards.
• Self-Motivated to identify, solve, and drive for results.
• Collaborative and positive team member.
• Experience working with Global Teams.
• Occasional night and weekend on-call work.

PREFERRED QUALIFICATIONS

• Experience in organic and paid search.
• Experience in any of the following areas: data science, data mining, web mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing (ETL), e-metrics/measurement.
• Experience in Machine Learning and Data Science.
• Experience in fraud, risk mitigation, cyber security or similar lines of business.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $40/hr - $46/hr (depending on experience).
• Position Location: Hybrid (Redmond WA)
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year 1 floating holiday. 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Salary : $40 - $46