What are the responsibilities and job description for the Technical Support Engineer position at BeyondTrust?
A company is looking for a Technical Support Engineer to assist customers with product deployment and incident resolution.Key ResponsibilitiesSupport customers by troubleshooting and resolving incidents related to productsDocument all interactions and resolutions with customersCollaborate with Technical Escalation Engineers for complex issues and participate in a team-oriented environmentRequired QualificationsBachelor's degree preferred in a related technical fieldKnowledge of SQL Connectivity, Active Directory, Network Topology, and security softwareBasic understanding of Linux and Mac OS environmentsStrong dedication to customer careExperience in enterprise software customer support is a plus
