What are the responsibilities and job description for the Technical Writer position at BeyondTrust?
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The BeyondTrust Technical Communications team is responsible for creating, editing, and maintaining product documentation and media for all BeyondTrust products. As a Technical Writer on the BeyondTrust Technical Communications team, you will have the opportunity to work with a stellar team to create and maintain product documentation in a cross-functional, distributed environment.
What You’ll Do
- Maintain a proficient level of knowledge of BeyondTrust products and assist others in enhancing their knowledge
- Review requirements and perform independent research to learn about new products, features, and functionality
- Interview and work with subject matter experts to write technically accurate and well-informed product documentation
- Work with the UX design team to create or edit effective, moment-of-need, in-app UX copy
- Work with Product Managers to determine the necessary documentation deliverables, scope out prior to project kickoff, and draft an information architecture/structure of those deliverables for approval
- Work with the Engineering team to understand and document the features & functionality
- Peer review others' work for localization and brand standards
What You’ll Bring
- Must have at least two (2) years of technical writing experience in a software environment
- Must possess a competent understanding of writing standards, concepts, common practices, and authoring procedures
- Basic knowledge of photo capturing and editing tools, such as SnagIt, is required
Nice To Have
- Experience with HTML, CSS, or JavaScript
- Experience with the Readme.com platform, or similar
- Experience in using single-source authoring principles
- Technical experience
- Knowledge of API documentation best practices
- Experience working with Unix and/or Linux systems
- Experience working with or on an Agile team
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
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