What are the responsibilities and job description for the Help Desk Technician position at Bezalu Computers?
Company Description
Bezalu LLC is a managed service provider based in Farmington Hills, Michigan, offering reliable Microsoft-focused cloud service support. Our services include helpdesk support, 24/7/365 cloud infrastructure monitoring, IT planning, and vendor management to ensure faster IT systems, fixed monthly costs, and reduced client downtime.
Role Description
This is a full-time on-site role for a Help Desk Technician at Bezalu LLC in Farmington Hills, MI. Remote work is available when needed, but the expectation is to be in the office as much as possible. The Help Desk Technician will be responsible for onboarding computers, technical support, troubleshooting, help desk support, and computer repair services to ensure smooth IT operations for our clients.
Qualifications
- Desktop Computers and Computer Repair skills
- Technical Support and Troubleshooting abilities
- Experience in Help Desk Support
- Strong problem-solving and communication skills
- Ability to prioritize and manage time effectively
- Knowledge of operating systems and software applications
- Professional certifications in IT-related fields are a plus
- Microsoft 365 or Microsoft Azure certifications are HIGHLY valued