What are the responsibilities and job description for the General Manager - Subway position at BFS Companies?
Role Overview
A Store Manager optimizes the operating profit of their site and ensures their store builds a reputation for providing excellent customer service. A Store Manager grows retail shop sales in all categories and implements ‘best practice' of each component of the retail offer. This position ensures competent, capable employees are recognized and developed through ongoing training.
Key Accountabilities
Financial Responsibilities
Manage and track the following elements :
Store Sales
Net Profit
Overall Store Business
People Management
Recruit and select new employees
Overall management and responsibility of Sandwich Artist™, Shift Managers, Assistant Managers
Ensure that new employees are trained and inducted in accordance with Subway training requirements
Provide ongoing coaching of employees and lead expectations by example
Prepare the rosters in line with budgeted labor and man hours
Run employee counseling sessions and Investigation Meetings. Inform Operations Manager of escalated employee issues.
Perform employee appraisals once every quarter
Mentor Assistant Managers as required
Business Acumen
Develop and monitor store labor budgets and man hours
Invoicing, ordering and daily banking
Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
Manage cash variances and wastage.
Ensure 100% compliance in accordance to SUBWAY® and council guidelines
Retail Acumen
Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business
Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
Create and implement Local Store Marketing Plans
Complete all required courses as directed by Operations Manager
Occupational Health & Safety
Ensure safety procedures are followed to prevent injury
Provide a safe work environment for employees and customers
Ensure all accidents are reported as per company process
Customer Services
Promote & encourage a high level of customer service amongst employees
Provide a high standard of customer service in dealing with sales, inquiries and complaints
Handle unresolved and / or escalated customer complaints
Key Challenges
Maintain high personal standards in both presentation and work habits
Manage point of sale and customer complaints
Sales growth, financial management and analytical judgment
Strategic thinking with planning and alignment
Inventory management
Collaborate and negotiate with others
Compliance and process focused
Maintain store cleanliness and hygiene at all times
Perform such similar, comparable, or related duties as may be required or assigned.
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