What are the responsibilities and job description for the IT Help Desk Technician position at BG Products Inc.?
Job Purpose:
Will be responsible for providing fast and useful assistance on computer systems by answering user questions on basic technical issues and offering advice on how to solve them. IT Support Technician assists in achieving the goals of the IT Department in the operation and maintenance of the personal computer network, hardware, and software applications.
Duties & Responsibilities
• Adheres to company polices and presents a professional, positive attitude at all times.
• Serve as the first point of contact for users seeking technical assistance over the phone or email.
• Perform remote troubleshooting through applied diagnostic techniques, support software and pertinent questions.
• Determine a course of action based on the issue and details provided by users.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information to users on IT products and services.
• Record events and problems and their resolution in logs.
• Pass on any feedback or suggestions by users as appropriate.
• Identify and suggest possible improvements to procedures.
• Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.
• Research new technology, stay current on technical literature and industry standards.
• Work overtime as needed, manage after-hour call backs and monitor operations remotely.
• Other duties as needed or assigned. Qualifications
• High school diploma or equivalent required. Trade schooling, Bachelor’s degree (B.A./B.S.) or professional training in
network support or equivalent preferred, emphasis on helpdesk support is a plus.
• Must have a valid driver's license.
• Minimum two (2) years’ experience in helpdesk, network support, or other user role support required. Experience in a manufacturing environment preferred.
