What are the responsibilities and job description for the Regional Service Manager position at BGIS?

BGIS ITS is currently seeking a Regional Service Manager to join the team in Indianapolis, IN and surrounding areas.

Are You Looking For

A company that cares and wants you to achieve your career objective.
A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
A company that puts you and your career first

BGIS is that, Company.

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000 locations in North America, Europe, Middle East, Australia and Asia.

The Regional Service Manager is responsible for the effective management of commercial client services operation and supporting continued business growth. The position is responsible for one of the districts that cover the United States and oversees a team of commercial service technicians to deliver outstanding maintenance, service, installation, and support. The role drives team engagement to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Service Manager leads others positively exemplifying BGIS values

KEY DUTIES & RESPONSIBILITIES

People Leadership

Manage a team of service technicians for the assigned region.

Lead team member engagement, development, performance management, hiring and retention, and compensation recommendations.

Monitor the performance of service technicians and provide feedback.

Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks / safety meetings, safety training, protective equipment, and reviewing and monitoring incidents.

Verify work is performed in accordance with all internal and external requirements.

Provide expertise and problem-solving support to team members.

Contribute to the completion of other key initiatives as assigned.

Regional Area Management

Support and Assist dispatch functions and repair tickets to service technicians.

Deploy team members to projects, work orders, and / or assignments and monitor for on-time and quality completion.

Schedule and dispatch all preventative maintenance requirements to service technicians.

Review all service and repair invoices completed by service technicians.

Manage operational budgets with a focus on cost control and order expenditures.

Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures.

Maintain current awareness and ensures compliance with all applicable regulations and requirements.

Drive team performance to confirm achievement of service level agreements and performance metrics.

Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable.

Work with other departments for specialized support and effective service delivery.

Investigate and resolve operational issues.

Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.

Coordinate and Manage inventory as required.

KNOWLEDGE & SKILLS REQUIRED

Associate degree or equivalent training or equivalent work experience.

Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities leading a team of technicians.

In depth knowledge of applicable regulatory requirements and maintains current awareness.

Strong commercial HVAC service and installation experience.

Ability to lead and engage a team and drive performance to ensure all requirements are achieved.

Skilled at communication including influencing, persuading, and negotiating and professionally interacting with customer facing interactions.

Self-starter with ability to multitask and self-manage.

Proactive problem-solving approach continuously increasing the proficiency of team members.

Strong relationship building and maintenance skills with internal contacts, clients, and external vendors.

Proficiency in computer applications including Microsoft Office.

Licenses and / or Professional Accreditation

Certification or additional training in an area of specialty would be a benefit.

Physical Demands and Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Ability and willingness to travel frequently.

Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Visit us online at / us / for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work / life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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