What are the responsibilities and job description for the Desktop Support Technician position at BGSF?
Our client is seeking a skilled Desktop Support Analyst to join their team. The ideal candidate will have an analytical approach to troubleshooting and problem-solving, with hands-on experience supporting large enterprise environments. This role involves supporting end-users, diagnosing issues, and providing effective solutions.
Key Responsibilities:
- Provide desktop support for Windows 10 and Windows 11 environments.
- Support and troubleshoot Citrix environments and virtual machines.
- Assist with MS Teams support and troubleshooting.
- Diagnose and resolve technical issues, identifying root causes and solutions.
- Collaborate with the team to ensure optimal system performance.
Required Qualifications:
- Strong experience with Windows 10 and Windows 11.
- Proven experience with Citrix and virtual machine support.
- Background in large enterprise environments.
- Proficiency in MS Teams support.
- Strong troubleshooting skills with a focus on root cause analysis.
Preferred Qualifications:
- PowerShell scripting experience.
- Mobile device support experience.
- Mac OS support experience.
