What are the responsibilities and job description for the Experience Enhancement Representative position at BH?
Role Description
The Resident Experience Specialist BTR plays a critical role in ensuring the success of our build-to-rent communities at BH Management Services. This position involves delivering exceptional customer experiences, maintaining accurate records, and driving sales growth through effective marketing strategies.
Main Responsibilities:
- Managing front-desk operations, including answering phone calls, responding to emails, and greeting visitors.
- Providing exceptional customer service to prospective tenants, current residents, and property staff.
- Maintaining accurate records and reports related to community operations.
- Developing and implementing marketing strategies to promote community offerings.
Requirements:
- High school diploma or equivalent required; relevant work experience preferred.
- Ability to work independently and as part of a team.
- Exceptional customer service and communication skills.
- Basic computer knowledge and office equipment skills.
