Operations Manager - Amazon Delivery Partner (DSP)

BHC EXPRESS (BHCX) is hiring an operations manager for our residential and commercial delivery contract with Amazon. As the operations manager for BHCX, you will have the opportunity to help shape our company as we grow and work with people that take pride in their work and help make BHC EXPRESS the BEST delivery company in Los Angeles.

The operations manager is mission critical to the overall success of BHC EXPRESS. The operations manager will motivate and lead a team of delivery associates using the most cutting-edge technology in the logistics business. BHC EXPRESS delivery associates distribute Amazon packages and smiles to homes, apartments, and businesses in Los Angeles. 

The operations manager is a full-time position and is eligible for:

• Benefits after 30 days

• Paid PTO

• Performance Bonuses 

This job is for driven individuals. As an operations manager you will motivate others, keep the company running and in the end, accomplish great things! You will be asked to work 8-10+ hours per shift, including weekdays, weekends, & holidays (we operate 7 days a week, 361 days a year), and conduct at least ONE delivery route every 14 days.

If you feel this position is right for you, please read on...

Dispatch Duties:

• Arrive at our distribution facility by the required time to perform numerous daily dispatch duties necessary to motivate and mobilize a fleet of up to 60 delivery associates for their day of deliveries.

• Performance Management:

• Manage the daily performance of delivery associates against Amazon delivery metrics to ensure efficient and successful deliveries

• Coach delivery associates on performance improvement through training and other measures

• Consult with owner on DSP Scorecard

• Reporting through Amazon systems on daily/weekly/monthly basis

Human Resources:

• Delivery associate application intake, interviewing and on-boarding of candidates

• Scheduling, PTO tracking and timecard maintenance

Fleet Management:

• Preventive maintenance scheduling, recall/ repair scheduling, accident intake, inspections, cleanliness and vehicle procurement.

Strategic Planning:

• Suggest and implement best practices

Miscellaneous Operations:

• Other duties as assigned

• Perform all duties of a delivery associate in an emergency need, including route “rescues”

Qualifications and Skills

• Must be at least 21 to apply

• Must have a Valid US Driver’s License

• Must give consent to check Motor Vehicle Records.

• No at-fault accidents in the past 3-years

• No DUIs

• No points on your record

• Must give consent for drug testing / background checks

• No misdemeanors or felonies for past 7 years

• 1-year of verifiable delivery driving experience

• Experience with larger vehicles like Sprinter vans, 15-passenger vans, bus, box truck, or semi- experience is a PLUS (also Flex, Uber, Lyft, Pizza, Flowers, auto parts, etc.)

• Must be physically able to handle the walking, lifting, bending and stooping required to perform this job

• Ability to lift and carry 50lbs without assistance

• Cannot have any physical restrictions on lifting, bending, stooping, turning or squatting

• Must be able to work at a quick and even pace

• Being on your feet up to 10 hours per day while walking 3-4 miles per day

• Climb in and out of a van or step-van 100+ times a day

• Must be a safe driver and observe all traffic rules and company safety policies

• Must be comfortable driving and working in inclement weather (rain, snow, heat, wind, etc.).

• Must treat everyone with respect and vehicles as their own

• Must be computer literate and able to operate and teach others to operate a Smartphone/GPS device with scanner

• Fluent in English (required)

• Management Experience (some required)

• Customer Service Experience required: Smile and be courteous to all customers

• We operate 361-days a year, which includes weekends and holidays

Job Type: Full-time includes health insurance, dental insurance and paid vacation.

Salary: $38,000 - $48,000 (based on previous experience)

BHC EXPRESS strives to provide all employees with equal employment opportunities. The Company’s equal opportunity policy precludes discrimination and harassment based on, but not limited to, age, race, religion, sex, marital status, pregnancy, breast feeding, parental or careers status, political belief, industrial activity, sexual preference, gender identity and disability

Salary : $38,000 - $48,000