Care Manager

BHC is seeking a focused and adaptable Care Manager to join our dynamic Home Care Leadership team in Clearwater, FL. The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills and be able to handle a variety of tasks with precision. Responsible for ensuring services operate safely and efficiently within the requirements of the state and the agency, while providing and instilling excellent customer service to all clients, families, and staff. Every duty or responsibility should further the mission of BHC and improve the quality of life for every client receiving our services.

QUALIFICATIONS:

• Education: College Degree preferred
• Licensure: Must have a valid driver’s license.
• Experience: Home Care or Senior Care industry experience required.
• Transportation: Personal & reliable transportation. Valid and current auto insurance.

Salary:

• $50,000 to $60,000 Annually
• On Target Earnings up to $70,000

SKILLS:

• Strong interpersonal skills and the ability to build rapport with clients, families, and caregivers.
• Experience with Microsoft Office and virtual meeting platforms.
• Outstanding customer service skills.
• Ability to be flexible and work with minimal supervision or direction.
• Excellent organizational and time management skills, with the ability to manage multiple clients and tasks.
• Strong caregiver training skills.
• Proficient in all technology platforms and has ability to learn software programs quickly and efficiently.

RESPONSIBILITIES:

• Conduct initial comprehensive assessments for new clients, including physical, emotional, and social needs.
• Develop personalized care plans tailored to each client’s needs and preferences and update care plans regularly and upon any significant change in a client’s condition.
• Establish and maintain strong, positive relationships with clients and their families.
• Always serve as the primary point of contact for clients and families.
• Maintain routine check-ins with clients to ensure they are receiving the care they need and to address any concerns.
• Develop/update client care plans when a change in condition occurs.
• Complete supervisory visits semi-annually on all clients to evaluate their ongoing needs and satisfaction with care services.
• Onboard new caregivers, ensuring they understand client-specific needs and are properly trained.
• Conduct first-shift visits to introduce caregivers to clients and provide initial training and guidance on care needs.
• Monitor caregiver performance and provide guidance, feedback, and support to leadership team.
• Work closely with staffing manager and recruiter to ensure all shifts are covered.
• Maintain accurate records of client documents (E.g. client agreements, care plans, advance directives, med lists, and caregiver documentation).
• Maintain clear, concise, and up-to-date communication with Business Development and Staffing manager involved in the client's care.
• Participate in an on-call rotation.
• Potentially fill in on open shifts that need coverage to call outs and/or staffing shortages.
• Build and coordinated care with other referral partners in an IDT approach to ensure clients get proper services (E.g. Hospice, Therapy, Home Health etc.)

If you are passionate about making a difference in the lives of others we want to hear from you!

Our Company is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Education

• Bachelors or better
• Associates or better