What are the responsibilities and job description for the Staffing Manager position at BHC Healthcare?
BHC is seeking a focused and adaptable Staffing Manager to join our dynamic Home Care Leadership team. The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills and be able to handle a variety of tasks with precision. Every duty or responsibility should further the mission of BHC and improve the quality of life for every client receiving our services.
Qualifications:
- Education: High School Diploma or GED required, College degree preferred.
- Licensure: Must have current driver’s license
- Transportation: Reliable transportation. Valid and current auto liability insurance.
- Experience: Supervisory, Customer service, and Scheduling - preferably in high volume.
Salary:
- $45,000 to $50,000 Annually
- On Target Earnings up to $55,000
SKILLS:
- Ability to lead and motivate while providing direction.
- Experience with Microsoft Office and virtual meeting platforms.
- Outstanding customer service skills.
- Excellent verbal and written communication skills to effectively interact with employees, clients, and senior leadership.
- Ability to identify issues, analyze data, and develop solutions to improve scheduling efficiency.
- Ability to communicate and pivot daily activities, responsive to the needs of current and future employees.
- proficient in all technology platforms and has ability to learn software programs quickly and efficiently.
- Proficient in electronic and hard copy documentation.
Responsibilities:
- Forecast hiring needs and communicate needs with Recruiter.
- Create and manage the caregiver schedule, meeting the needs of the clients with the most viable caregiver.
- Work closely with the Care Manager to ensure all the client’s needs are being met by our caregivers.
- Anticipate possible gaps in the schedule and resourcefully and proactively find solutions so that all clients get the services desired.
- Assist in mentoring new hires on their first scheduled shift so they know what is expected from them.
- Work with the leadership team to enhance productivity and bottom line.
- Lead and manage all caregivers within assigned territory.
- Coach and provide feedback to staff and/or corrective actions when needed.
- Work with Recruiter and Care Manager to ensure staff are properly trained and prepared to perform their duties within policy, regulations, and the satisfaction of the client/family.
- Assist in achieving regulatory compliance for care staff to include documenting notes in AxisCare and completing performance reviews on caregivers.
- Maintain accurate client and employee records in multiple databases.
- Review and approve shifts to ensure hours and rates are accurate.
- Proactively manage overtime.
- Assist in taking inbound calls and directing them to appropriate party.
- Be available to your staff by phone Monday through Friday and partake in a rotating on-call schedule during the weekends.
- Put process in place to ensure all shifts get covered or fill in on open shifts that need coverage due to call outs and/or staffing shortages.
If you are passionate about making a difference in the lives of others we want to hear from you!
Our Company is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
Education
Preferred- Bachelors or better
- Associates or better
Salary : $45,000 - $50,000
