What are the responsibilities and job description for the Housekeeping Floor Supervisor position at BHC?
The primary role of the Floor Supervisor will be to lead on guest floors of the hotel during the daily hotel operations. They are responsible for the successful cleaning and inspection of guest rooms, hallways, and elevator landing. The Floor Supervisor is responsible for the upkeep of the property through the leadership of the team.
DUTIES & RESPONSIBILITIES:
- Train, coach, and supervise all Housekeeping Employees.
- Inspects the work of Room Attendants and Housepersons.
- Responsible for the upkeep, cleanliness, and maintenance of their daily assigned area.
- Monitor the daily progress of Room Attendants.
- Ensure that Room Attendants are carrying out their duties effectively and efficiently and will deliver coaching and feedback when work is deficient.
- Release rooms for sale when inspections are complete.
- Ensure guests' requests and needs are met prior to arrival and during their stay.
- Uphold and model the benchmark standards.
- Enter tickets and work requests for any deficiencies in their work area and follow up to ensure that they have been corrected.
Supportive Functions and Responsibilities
- Maintains clean and organized work area, including storage areas.
- High attention to detail.
- Expedite all guest requests as quickly as possible and notify management if any guest service is affected.
- Willingness to assist in any role to achieve the daily goals.
- Assisting in maintaining high morale in the department by displaying a positive attitude.
- Report any safety, security, or maintenance problems immediately.
REQUIRED SKILLS & EXPERIENCE:
- Ability to work on your feet for long periods of time.
- Works well independently and in a team environment.
- Excellent communication skills – oral and written.
- Excellent guest service skills.
- Ability to work harmoniously and professionally with colleagues and supervisors.
- Able to work a flexible schedule, including weekends and holidays.
We look forward to you joining the BHC Family! Start today by applying online at https://bhc.com/careers/
Job Type: Full-time
Pay: From $20.60 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- supervisory: 2 years (Required)
Ability to Commute:
- Charleston, SC 29401 (Required)
Ability to Relocate:
- Charleston, SC 29401: Relocate before starting work (Required)
Work Location: In person
Salary : $21
