What are the responsibilities and job description for the Server, Thoroughbred Club position at BHC?
Thoroughbred Club Server is responsible for selling and serving food and beverages using their knowledge, hospitality and service skills. Must be pleasant, conscientious and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.
DUTIES & RESPONSIBILITIES:
- Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using guests’ names when possible.
- Seat guests using the rotation sheet when Host Person and Manager or Supervisor are busy.
- Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
- Take guests' orders, using upselling and suggestive selling.
- Complete station set-up, breakdown and side work.
- Constantly check tables and side stands during shift.
- Ensure service to all guests follows established standards, is consistent, efficient and courteous.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
REQUIRED SKILLS & EXPERIENCE:
- Ability to provide friendly, efficient and courteous service to guests.
- Ability to access, input and retrieve information on the computer system.
- Ability to memorize menus.
- Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
- Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests.
- Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas.
- Ability to provide legible communication.
- Ability to complete work in a timely, accurate and thorough manner.
PHYSICAL REQUIREMENTS:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
- Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
We look forward to you joining the BHC Family! Start today by applying online at bhc.com/careers/
Job Type: Full-time
Pay: From $6.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Food service: 2 years (Required)
Ability to Commute:
- Charleston, SC 29401 (Required)
Ability to Relocate:
- Charleston, SC 29401: Relocate before starting work (Required)
Work Location: In person
Salary : $6
