Appalachian Highlands Care Network Lead Navigator (FT) Johnson City, TN

Job Description:

Summary:
The Appalachian Highlands Care Network (AHCN) supports uninsured patients in the Ballad Health service area. From this focus population, individuals will be assigned to AHCN Community Health Navigators according to geographical location. Community Health Navigators will provide hands-on assistance to identify and meet health-related social needs, assist the patient with completing the necessary elements for specialty care referrals, and connect patients with medical care coordination and care management for improved health outcomes.

The AHCN Community Health Navigator Lead will provide supervision to the AHCN Community Health Navigators operating in their assigned geographic service area of oversight. The AHCN Community Health Navigator Lead will also maintain their respective participant caseload.

The AHCN Community Health Navigator Lead will ensure consistency in program implementation across the region and be a resource for questions or project solving as needed. This position will work together with the AHCN Program Manager, AHCN Community Health Navigators, Appalachian Mountain Project Access, ISHN Care Management, Community Health Workers, Grants Department, and other Ballad Health leadership.

The Lead Navigator must be familiar with the Northeast Tennessee and/or Southwest Virginia geographical area as the Navigators they supervise will be serving the Ballad Health service area which covers 21 counties located in both states.

The Lead Navigator will work with the group of Navigators across the region of Northeast Tennessee and/or Southwest Virginia to train new program staff and serve as a liaison to the Program Manager and other AHCN partners. The Lead Navigator will provide direct oversight of all Navigation staff to maintain consistency in training and implementation of services; and consistency in the following processes for the initial intake and screening, development of a navigation action plan, follow up, documentation, and data collection for evaluation. The Lead Navigator will assist Navigators with the use of documentation systems and effective closed-loop referrals. This individual will assist in maintaining fidelity and consistency across the program to ensure the validity of AHCN data/outcomes. The Lead Navigator will assist Navigators on questions arising from development and implementation of action plans for eligible participants. The Lead Navigator will ensure all interactions with program participants are being properly documented in the electronic system used by AHCN Community Health Navigators. This individual will ensure Navigators are following up with participants as outlined in AHCN standard work. Additionally, the Lead Navigator shall promote closed loop referrals from community resources.

The Lead Navigator will work in concert with the AHCN Program Manager and all relative community partners. The Lead Navigator can serve as a "floating" navigator and fill in for vacations or extended periods of time off (e.g.: maternity leave, surgery, etc., …). The Lead Navigator shall have a functional knowledge in prevalent health conditions, mental health disorders, substance use disorders, interviewing techniques, care planning, cultural competency, self-advocacy, self-direction, parent/family engagement, and community-specific resources. The Lead Navigator shall assist with participation in fulfilling agreed upon activities of the diverse stream of funding grantors that helps support the operations of the AHCN. The Lead Navigator will develop relationships with community agencies, free and charitable clinics, and community providers to ensure AHCN network availability and coverage for uninsured patients. The Lead Navigator will assist with AHCN meetings, meeting agendas, and serve as a resource for the AHCN Operations team to discuss problems/issues and work toward resolution. The Lead Navigator shall be responsible for additional duties as assigned.

Requirements:
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office – Word, Excel, and Outlook)Excellent networking and relationship building skills to maintain and enhance community referrals for social care coordination Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices At least one year of supervisory/management experience preferred Good understanding of medical and clinical terminology required Data entry and data management skills required Research experience preferred Patient screening, navigation and care coordination experience preferred Motivational interviewing experience preferred Bachelor's degree in health-related field or social-work preferred, or Associate's degree with four years of related experience. In lieu of degree, individual must have experience working with individuals who have health-related social needs and extensive experience in connecting clients to community resources.Must be available evening, weekend, and non-traditional hours to meet patient and community benefit organization needs Knowledge of community and social services organizations in Northeast Tennessee and Southwest Virginia, and specifically in the catchment area assigned, preferred Demonstrates sensitivity/understanding of Appalachian culture of patients and caregivers, including low-income and uninsured patients.Required to maintain a valid driver's license and adhere to agency driver safety policies

Licenses and Certifications:
Valid and active driver's license

Work Requirements:

Shift: Day
On Call: No
Weekends: No
Travel Required: No Travel

Location:

Johnson City, TN BHCORP