What are the responsibilities and job description for the Systems Administrator position at BHDP?
Position Purpose : The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of computer systems, hardware / software, and servers while continuously improving and keeping up with the IT business needs of the firm and limiting work disruptions internally. Position Qualifications :
Must have proven experience as a System Administrator, Network Administrator or similar role, with a solid understanding of both LAN and WAN networks.
1-2 years of experience with PowerShell scripting.
2 - 4 years of experience in / with the following :
Troubleshooting Windows, Mac, and Windows Server software and hardware
Microsoft Operating systems, including Windows 7 ,10, Server 2008, 2012, 2016, and 2019
Microsoft Active directory and directory services.
Experience with Imaging and software deployment technologies.
Office 365 administration and Intune experience.
Specific Demands of Position : Special projects may run outside of normal business hours. Key Success Factors
Build, monitor and maintain technology infrastructure in-line with industry best practice.
Execute project work that aligns with the Technology Vision.
Maintain a culture of “customer support” and education of BHDP staff.
Duties and Responsibilities
Collaborate with the Director of Technology to support the development of the firm’s Technology vision with new, innovative ideas.
Manage technology infrastructure, including networking equipment, servers, with minimal downtime.
Manage effective technology security and virus protection.
Manage storage, directories, and digital archives, as well as backups of the same.
Perform application upgrades in accordance with vendor recommendations.
Patch Servers in accordance with technology procedures.
Assist the Director of Technology in managing the support of uptime and customer service, as well as the development of the technology staff.
Build relationships with internal clients and Key Technology contacts.
Lead proactive communication and education to BHDP staff related to technology services, including teaching Baxter U classes in expertise and project focus areas.
Coordinate technology training for new employees.
Support efforts to maintain cost efficiency in the Technology budget.
Research and test new technology that aligns with business needs and make recommendations to the Director of Technology for future technology upgrades.
Be active in the SMARTwork initiative by driving action and communicate implementation processes to the teams.
Support the onboarding and off boarding of employees including assignment or removal of security, hardware, software and peripherals.
Lead the support of the firm with continuous and efficient technology service delivery by monitoring and responding to service requests and incidents, within a defined expectation.
Collaborate with the Technology Manager to develop and maintain IT processes and procedures.
Provide excellent troubleshooting skills and strong communication skills both written and oral.
This position description is prepared to provide a general understanding of the responsibilities of the position and does not include a comprehensive list of activities, duties, success factors, or responsibilities that are required for a specific employee. Success Factors, duties, responsibilities, and activities may be modified or augmented at any time with or without notice.
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