Customer Service Representative 1/Customer Service Representative 2/Sr Customer Service Representative

Job Description

BHE GT&S has an exciting opportunity as a Customer Service Representative 1, Customer Service Representative 2, or Senior Customer Service Representative at our Headquarters in Glen Allen, VA.

Responsibilities

• Performs activities to reconcile, review, and monitor the activities required, ensuring the company's obligation to transport natural gas in the pipeline.
• Performs advanced level, very complex transactions, including nominations processing through confirmation and scheduling, while following rules and requirements.
• Reconciles imbalances and pooling points.
• Provides information timely, to allow for any necessary reconciliation.
• Works with customers and less experienced employees, to explain company policies, practices, tariff provisions, and transportation procedures.
• Assists in customer problem resolution.
• Monitors customer activities and ensures compliance with tariff provisions.
• Maintains necessary documentation of gas receipt and transportation activity and prepares reports.
• Participates in specialty projects requiring advanced to complex business and/or system knowledge, and a mastery of more complex natural gas issues.
• Manages and provides timely, accurate, and volumetric information for analysis and decision making.
• Serves as an interface between pipelines and other employees, within and without the business area.
• Performs at moderate to advanced level, to develop and maintain relationships with assigned key account customers.
• Is normally the single point of contact for multiple customers.
• Has ability to service all customer requests and to provide advanced information on company policies, practices, and tariff provisions.
• Provides assistance and individualized training on transportation storage procedures and software usage, at a moderate to complex level.
• Monitor customer activities to assist customers in utilizing contractual commitments effectively, promoting the services use.
• Works with other business areas to find resolutions to issues impacting a wider array of users.
• Partners with IT Business Analysts to align business needs with technology solutions.
• Available at all hours as needed.
• Provides proactive customer support.
• Analyzes work to eliminate errors and avoid risks.
• Provides documentation of processes and procedure.
• Provides training to internal employees and external customers.
• In times of system stress, assist with tasks as required.
  
  

Qualifications

Customer Service Representative 1:

• Ability to operate personal computer, including data analysis.
• Ability to define problems, collect data and draw conclusions
• Ability to communicate effectively, establish rapport and speak persuasively
• Ability to negotiate problem solutions
• Effective interpersonal skills
• Ability to work independently
  
  

Customer Service Representative 2

• Ability to perform data analysis
• Ability to define problems, collect data and draw conclusions
• Ability to communicate effectively, establish rapport and speak persuasively
• Ability to negotiate problem solutions
• Effective interpersonal skills
• Ability to work independently
• Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred
• Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred
• Previous experience with transportation and scheduling of natural gas.
  
  

Senior Customer Service Representative

• Considerable experience in gas transportation.
• Ability to perform data analysis
• Ability to define problems, collect data and draw conclusions
• Ability to communicate effectively, establish rapport and speak persuasively
• Ability to negotiate problem solutions
• Effective interpersonal skills
• Ability to work independently
• Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred
• Knowledge of customer facilities and operations, transportation rules and policies and interconnections.
  
  

Education: Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Preferred Degree: Business

About Us

BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. BHE GT&S encourages a safe and inclusive work environment. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and support an environment that reflects the diversity of our communities.

About The Team

At BHE GT&S, we celebrate diversity, equity and inclusion. BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.