What are the responsibilities and job description for the Customer Care Manager - 1534 position at Bhired?
A fast-growing company in the furniture industry is seeking a Customer Care Manager to lead a team dedicated to providing top-tier service. This role requires a strong leader and mentor who can foster a culture of collaboration, accountability, and customer satisfaction while ensuring operational excellence.
Responsibilities Include:
- Leading and coaching a team to deliver outstanding customer service.
- Developing and improving processes and systems with a customer-first approach.
- Monitoring performance metrics and ensuring KPI targets are met.
- Managing day-to-day operations, including scheduling, staff management, and service levels.
- Collaborating with teams to enhance customer care policies and training programs.
- Capacity planning to meet the demands of a fast-growing business.
- Setting an example by consistently prioritizing the customer experience.
Ideal Qualifications:
- 3 years of experience in customer service leadership.
- Strong leadership, communication, and problem-solving skills.
- Proven ability to analyze data and make strategic, data-driven decisions.
- Experience with CRM, OMS, Excel, G-Suite, and Airtable.
- Ability to manage, mentor, and motivate a team effectively.
- Bachelor's degree in Business, Marketing, or equivalent experience.
What’s Offered:
- Comprehensive health benefits.
- Career growth opportunities in a dynamic start-up environment.
- Paid holidays.
This is an excellent opportunity for a results-driven customer service leader looking to take the next step in their career. Apply today!
Salary: $80k - $100k/Year
To apply, please send your resume to Shmuel@bhirednyc.com
Salary : $80,000 - $100,000
