What are the responsibilities and job description for the Customer Service Manager position at BHIRED?
A growing company is seeking a Customer Service Manager (CSM) to oversee and enhance the success of the customer service department, ensuring high-quality customer interactions and seamless daily operations. This role involves leading a team , improving processes, coordinating with other departments, and implementing strategies to enhance customer satisfaction and efficiency .
Responsibilities Include :
- Managing the customer service team by setting policies, overseeing training, and ensuring efficient workloads.
- Addressing customer pain points , implementing feedback, and enhancing service quality .
- Overseeing daily operations , including store interactions and service processes.
- Coordinating with other department heads to bridge communication between teams.
- Filling in for the pricing manager when necessary.
- Compiling and analyzing department performance reports for upper management.
- Conducting market research to stay updated on industry trends.
- Hiring, training, and coaching new personnel while ensuring a strong, well-supported team.
Ideal Qualifications :
What's Offered :
This role is perfect for a strong leader who thrives in customer service management and enjoys optimizing processes, managing teams, and driving customer satisfaction . Apply today!
Salary : $75k - $100k / Year
To apply, please send your resume to Yisroel@bhirednyc.com
Salary : $75,000 - $100,000
