What are the responsibilities and job description for the Customer Service Supervisor position at BHIRED?
A company in Brooklyn, NY, is seeking a Customer Service Supervisor to lead its internal payroll team. This role involves supervising a small group of representatives, ensuring exceptional service delivery, and maintaining smooth payroll operations. The ideal candidate will have proven management experience, a strong understanding of payroll processes, and a customer-focused mindset.
Responsibilities Include :
- Supervising daily operations of the payroll customer service team.
- Training, supporting, and mentoring team members to enhance performance.
- Managing escalated inquiries and resolving issues efficiently.
- Ensuring compliance with payroll policies and procedures.
- Monitoring team productivity and implementing improvements as needed.
Ideal Qualifications :
This role is ideal for someone who thrives in leadership positions and has a passion for both customer service and operational excellence.
Salary : $80k - $90k / Year
To apply, please send your resume to Yosef@bhirednyc.com
Salary : $80,000 - $90,000
