What are the responsibilities and job description for the Front Desk Agent position at BHM?
Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional hospitality and ensuring a positive guest experience. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team. Responsibilities: - Greet guests with a warm and welcoming demeanor, providing excellent customer service - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries promptly and professionally - Assist guests with reservations, room assignments, and any other requests or concerns - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or issues with patience and empathy, resolving them in a timely manner - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure smooth operations Experience: - Previous experience in a similar role within the hospitality industry is preferred - Strong communication skills, both verbal and written - Bilingual/multilingual skills are a plus - Excellent guest service skills with the ability to anticipate needs and exceed expectations - Proficient in using computer systems for check-ins, reservations, and other front desk tasks - Knowledge of phone etiquette and professional communication We offer competitive pay rates and provide training for this position. Join our team and contribute to creating memorable experiences for our guests! Note: All positions must be paid, including internship positions.
Job Types: Full-time, Part-time
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
