What are the responsibilities and job description for the Call Center Representative position at BHMG-UNITED MEDICAL?
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about medical providers, office hours, etc.
- Handle customer complaints or concerns with empathy and patience
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service
- Identify and escalate priority issues to the appropriate department or supervisor
- Meet personal/team qualitative and quantitative targets
Experience:
- Proven customer support experience or experience as a call center representative
- Strong phone handling skills and active listening
- Familiarity with EMR systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20