What are the responsibilities and job description for the Call Center Agent - Remote position at BHS LOGISTICS?

Job Description

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience. Our ideal candidate possesses strong communication skills and a passion for helping people. You will be responsible for handling inbound and outbound calls, ensuring that customers' inquiries are addressed efficiently and professionally. The role requires you to stay knowledgeable about our products and services to provide accurate information and assistance. You will also be responsible for documenting calls accurately and handling customer complaints with empathy and resolution strategies that align with our company policies. Our fast-paced work environment offers opportunities for personal and professional growth, and we value team collaboration, motivation, and a problem-solving mindset. Joining our team means becoming part of a supportive community where your contributions are appreciated, and you will play a critical role in maintaining customer satisfaction and loyalty. If you are looking to develop your career in the customer service sector and make a difference in our customers' lives, we encourage you to apply for this exciting opportunity.

Responsibilities

Answer incoming calls and respond to customer inquiries and requests promptly and courteously.
Make outbound calls to follow up on customer issues or solicit feedback and satisfaction.
Document and track customer interactions in our CRM system accurately and comprehensively.
Resolve customer complaints professionally while adhering to company policies and procedures.
Provide detailed information about products and services to help customers make informed decisions.
Assist in troubleshooting technical issues and guide customers through solutions effectively.
Collaborate with team members and other departments to improve customer service processes and share best practices.

Requirements

High school diploma or equivalent; further education is a plus.

Proven experience in a customer service role, preferably in a call center environment.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a customer-focused attitude.

Ability to handle high call volumes and remain calm under pressure.

Familiarity with CRM systems and Microsoft Office Suite.

Availability to work flexible hours, including evenings and weekends, as needed.

Wages - $24.90 - $31.90 Hourly

Salary : $25 - $32

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Call Center Agent - Remote

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