What are the responsibilities and job description for the IT Support/Desktop Technician (On-Site) position at Bi-County Collaborative?
The IT Support/Desktop Technician provides on-site hardware and software support for a varied set of devices and peripherals. Additionally, they work on projects during the school year, over breaks, and throughout the summer.
Reporting Structure: The IT Support/Desktop Technician reports to and works with the Coordinator of Technology.
Qualifications:
1. Minimum of 1-3 years relevant experience preferred;
2. Certification on computers, mobile device hardware, software, and/or networking;
3. Experience imaging, installing, configuring, upgrading, diagnosing, maintaining, and repairing hardware, software and peripherals;
4. Demonstrated hardware and software problem-solving skills across multiple platforms including windows computers, Chromebooks, mobile devices, phones, and networks;
5. Strong interpersonal, written and oral communications skills;
6. Ability to work effectively in a team environment;
7. Ability to work independently, prioritize tasks and meet deadlines;
8. Demonstrated ability to learn new technologies and adapt to change;
Duties:
1. Provide repair, support and maintenance of district wide technology; serve as a support resource to BICO staff;
2. Provide hardware support and repair for tools such as computers (/Windows), mobile devices (ChromeOS/iOS) and A/V equipment (i.e. cabling, microphones, amplifiers, speakers, projectors, scanners, document cameras, interactive displays, etc.) in a timely and accurate fashion;
3. Provide escalated support for tools including but not limited to printing, phones, general operating system questions, imaging and software deployment;
4. Set up, breakdown, and move equipment each school year (typically at school year-end, school breaks, and beginning of school;
5. Maintain the accuracy of the Asset Inventory, equipment asset tags, records and analyze trends for forecasting;
6. Communicate solutions to users and colleagues of all experience and organizational levels;
7. Maintain regular communication with technology staff when working throughout the district;
8. Review and stay current in OS, software and hardware issues;
9. Research manufacturer’s fixes/updates and communicate with vendors as needed;
10. Follow correct departmental procedures for ordering equipment, parts, and all other activities.
PHYSICAL WORKING CONDITIONS: Work requires travel between buildings as needed with own transportation, and may require long periods of moderate physical activity, including, but not limited to, using a computer, using a phone, standing, bending, stooping, and lifting up to 50 pounds.
