What are the responsibilities and job description for the ISAP CASE SPECIALIST, SR position at BI Incorporated?
Job Description
* 401(k) matching * Health Insurance * Dental Insurance
* Vision Insurance * Life Insurance * Flexible spending account
* Health savings account * Tuition Reimbursement * Reduced tuition rates
* Employee discount * Employee assistance program * Pet insurance
* Disability Insurance * Paid training * Other benefits available
Facility: ISAP PHILADELPHIA PA
Pay: $25.03 hr.
Bonus (if applicable):
H&W: $4.41 hr. This position is eligible to receive a Health & Welfare Benefit Rate per hour on all hours paid up to 40 hours per week and not to exceed 2,080 hours per year.
Shift:
Benefits: Employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family including:
* Paid time off * Paid holidays * 401(k)* 401(k) matching * Health Insurance * Dental Insurance
* Vision Insurance * Life Insurance * Flexible spending account
* Health savings account * Tuition Reimbursement * Reduced tuition rates
* Employee discount * Employee assistance program * Pet insurance
* Disability Insurance * Paid training * Other benefits available
Equal Opportunity Employer.
Summary
Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.
This position may serve as a team lead in a large ISAP office, a senior level Case Specialist.
Primary Duties and Responsibilities
- Develops, implements, coordinates, reviews and updates case management and service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
- Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
- May oversee the day-to-day activities of the Intensive Case Supervision Specialists if acting as a team lead. Maintains log of Intensive Case Supervision Specialists activities.
- Manages program participant violations, including no-shows and repeat violators. Prepares documentation to acquire Department of Homeland (DHS) direction and action if disciplinary measures are necessary.
- Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality. Prepares written reports for DHS as necessary.
- Reviews and approves program participants' service plans to ensure compliance with state requirements and contractual obligations.
- Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
- Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
- Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
- Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
- Provides ISAP participants with a list of community resources including, but not limited to, transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
- Supervises ISAP participants while in Company offices.
- Establishes schedules for ISAP participants that include, but are not limited to, recreation, life skills, chores, counseling as needed, group interaction, free time, religious services, visitation, immigration Court appearances, and access to legal services.
- Reviews service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
- Reports on program violations in a timely manner using established reporting parameters.
- Conducts home visits to verify ISAP participants' places of residence in compliance with contractual obligations.
- Performs emergency counseling for ISAP participants as needed.
- Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations. Prepares corrective action plans as necessary.
- Serves as the point of contact for DHS in the Program Manager's absence.
- Performs other duties as assigned.
Job Requirements
- Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice or related field required.
- At least two (2) years of experience working with multi-cultural clients in an immigration-related program.
- Bi-lingual Spanish required.
- United States citizenship required.
- Must live in the US 3 of the last 5 years (military and study abroad included).
- Ability to pass a federal background check and obtain a suitability determination.
- Valid State Driver's License and the ability to safely operate a motor vehicle in order to make home visits.
- Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
- Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
- Ability to deal tactfully with the public.
- Attention to detail.
- Problem solving ability.
- Ability to plan, organize and direct the work of others.
- Ability to deal with multicultural contacts with sensitivity.
- Basic knowledge of immigration laws, regulations and procedures.
- Basic computer skills.
- Ability to interpret electronic monitoring messages and daily summary reports.
- Good typing skills to develop and maintain case records by performing data entry.
- Ability to work with computers and the necessary software typically used by the department.
Working Conditions: Encountered on a regular basis as part of the work this job performs.
- Typical office environment.
- Some local travel is required.
- May be required to available to DHS by a cellular telephone number 24 X 7.
- Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
- Bending, stooping and use of hands and fingers to place electronic monitoring equipment on program participants.
- Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
- Ability to stand, walk, sit, climb or balance, enter and exit a car and climb stairs multiple times in one day in order to make home visits.
Your benefits will include:
- Two (2) weeks of Vacation
- Fifty-six (56) Hours of Sick Time
- Fifteen (15) paid Holidays
- Medical, Dental, and Vision coverage
- Term and Whole life insurance (includes spouse and dependent)
- Accidental death and dismemberment insurance
- Short- and long-term disability
- Flexible spending account
- 401(k) retirement program with company match
- Stock purchase program
- Tuition reimbursement - $3500 per year
- Employee Assistance Program (EAP)
- Legal and Identity Theft Programs
- Theme Park and attraction discounts
BI Incorporated, a GEO Group Company is part of the GEO Care division. Established in 1978, BI is the largest provider of GPS, alcohol, and RF technology and services in the United States. BI provides a full continuum of monitoring technologies and related support services for local, state, and federal correctional agencies supervision parolees, probationers, pretrial defendants, and individuals involved in the U.S. immigration court process. Our home office is in Boulder, Colorado, and our industry-leading monitoring operations call centers are located in Anderson, Indiana and Aurora, Illinois. BI is an equal opportunity employer.
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