What are the responsibilities and job description for the IT Infrastructure Services Manager position at BI Incorporated?
This job posting is anticipated to remain open until January 31st, 2025.
Full-time employees will enjoy a competitive benefits package with options for you and your family including:
* Paid Time Off | * Paid Holidays |
* 401(k) Matching | * Health Insurance |
* Vision Insurance | * Life Insurance |
* Health Savings Account | * Tuition Reimbursement |
* Employee Discount | * Reduced Tuition Rates |
* Disability Insurance | * Employee Assistance Program |
* 401(k) | * Pet Insurance |
* Dental Insurance | * Paid Training |
* Flexible Spending Account |
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The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Opportunity Employer
Overview
BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.
Qualifications
Minimum Requirements
- Bachelor's Degree in Information Systems, Computer Science or related Engineering field required.
- At least three (3) years of hands-on AWS experience.
- At least three (3) years of leading a team of DevOps engineers.
- At least two (2) years in a managerial or team supervisory technical lead role.
- At least seven (7) years solid technical expertise supporting infrastructure for large-scale enterprise applications.
- United States citizenship required.
- Ability to receive client's approval to work on contract required.
- Must live in the US 3 of the last 5 years (military and study abroad included).
- Strong Windows and Linux background.
- Strong management and leadership skills to provide direct supervision of the infrastructure team.
- High energy level with the ability to thrive in a fast-paced technical environment.
- Working knowledge of generally established IT-security professional guidelines specific to National Institute of Standards and Technology (NIST) and/or FedRAMP.
- Effective communication and collaboration skills with all internal and external stakeholders.
- Effective communication skills with both internal and external contacts.
- Ability to describe technical problems and solutions to engineers.
- Ability to maintain confidentiality with regard to information stored in operational databases.
- Ability to work with computers and the necessary software typically used by the department.
BI Incorporated
Responsibilities
Summary
The Manager of Infrastructure Services, manages all activities associated with people, process and product for the successful delivery of customer facing production applications and back-office administration applications. Additional responsibility includes the oversite and optimization of the infrastructure.
Primary Duties and Responsibilities
- The Manager of Infrastructure Services is responsible for the ongoing management, administration and maintenance of customer facing production applications supporting a 99.9% uptime.
- Responsible for management and administration of core business infrastructure.
- Responsible for network and systems performance and optimization.
- The Manager of Infrastructure Services manages and directs team stressing Efficient Process thru use of iterative Agile methodology.
- Follows established policy and process procedures that includes Security, SOX and FedRAMP compliance.
- Assists with the software development lifecycle activities with primary responsibility for the continuous delivery of customer facing applications.
- Supports the overall business strategy and aligns team process and priorities to achieve budget and service level agreements.
- Provides Subject Matter Expertise on all technical issues related to company infrastructure.
- The Manager of Infrastructure Services leads team in producing their best work, including task delegation, mentoring, resolving disputes, performance management, recruiting, and optimizing operations for high employee satisfaction and productivity.
- Identifies and communicates issues related to delivery of production applications as related to the supporting infrastructure and project implementation to stakeholders in a timely manner. Provides regular project status reports including measurement of project completion and key performance indicators (KPI).
- The Manager of Infrastructure Services evaluates and drives the implementation of new technologies and applications that supports the overall business strategy.
- Recommends and develops business plans for process improvements.
- Provides back-up for technical disciplines within the scope of essential duties.
- Performs other duties as assigned.
BI Incorporated, a GEO Group Company is part of the GEO Care division. Established in 1978, BI is the largest provider of GPS, alcohol, and RF technology and services in the United States. BI provides a full continuum of monitoring technologies and related support services for local, state, and federal correctional agencies supervision parolees, probationers, pretrial defendants, and individuals involved in the U.S. immigration court process. Our home office is in Boulder, Colorado, and our industry-leading monitoring operations call centers are located in Anderson, Indiana and Aurora, Illinois. BI is an equal opportunity employer.
