What are the responsibilities and job description for the Applications Engineer position at Biamp Systems?
The role, at a glance :
Biamp's Applications Engineers primarily provide expert-level technical, troubleshooting and product support on complex issues to customers, consultants, sales representatives and peers via phone, email, and chat. The Applications Engineer also is responsible for assisting with periodic in-house and on-site training events, New Product development teams, tradeshow equipment staging and occasional on-site support as needed.
How you'll contribute :
- Troubleshoot escalated product and design difficulties via phone, email, and chat with customers.
- Provide advanced technical support to customers with complex projects or complex deployment issues, primarily through remote support, with occasional on-site support as required.
- Research, document, and function as a Subject Matter Expert on specified applications.
- Represent the department and participate in New Product design teams.
- Perform functional and system testing of product features and functions.
- Coordinate data across teams to create coherent product and communication with customers.
- Manage case information and durations in our case tracking system.
- Function as a mentor, leader, and pillar for the department, assisting other Applications Engineers and Technical Support Specialists with resolving difficult customer issues.
- Assist with the organization and delivery of factory training courses and webinars.
You'll also support with :
A successful candidate should have :
Work environment :
What we offer :
Who is Biamp?
We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same :
Biamp connects people through extraordinary audiovisual experiences
About our company :
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
