Hospital Receptionist

About the Role: 

The Hospital Business Office Receptionist plays a crucial role in ensuring the smooth operation of the front lobby at Bibb Medical Center. This position is responsible for managing patient interactions, handling inquiries, and providing essential administrative support to the healthcare team. The receptionist will be the first point of contact for patients and visitors, creating a welcoming environment while efficiently processing patient information. By managing phone calls and assisting with billing inquiries, the receptionist contributes to the overall patient experience and operational efficiency of the hospital. Ultimately, this role is vital in fostering positive relationships between patients and the healthcare services provided at BMC. 

Minimum Qualifications: 

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.

 Essential Duties and Responsibilities: 

• Welcomes on site visitors/patients, determines nature of business and announces visitors to appropriate personnel.
• Answers incoming telephone lines, determines the purpose of callers and forwards calls to the appropriate personnel/department.
• Takes and delivers messages and/or transfers calls to voice mail when appropriate personnel/department are unavailable.
• Answers questions about organization and provides callers/visitors with addresses, directions, and all other information.
• Takes payments for services and products providing receipts for payments.
• Orders, receives, and maintains office supplies.
• Manages sales and deposits for hospital gift shop and maintains hospital cash drawer.
• Completes medical record release forms for records request.
• Registers patients for outpatient services accurately and timely.
• Manages multiple hospital faxes, forwarding to appropriate departments timely.

Skills: 

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with patients and healthcare staff daily. Organizational skills are crucial for managing multiple tasks, such as scheduling appointments and handling inquiries efficiently. Attention to detail is necessary when collecting patient information and processing billing to ensure accuracy. Preferred skills, such as familiarity with EHR systems, enhance the ability to navigate patient records effectively, contributing to a seamless workflow. Additionally, bilingual skills can significantly improve patient interactions, ensuring that all individuals feel understood and supported.