Client Relationship Manager - FTE, Hybrid

Job Description

Job Title: Client Relationship Manager

Location: Hybrid (Bellevue/Redmond, WA and Remote)

Position Type: Full-Time with Biblioso

Compensation: Starting at $70,000 per year with benefits

Start Date: As soon as possible

About the Role:

As the Client Relationship Manager, you will be the key liaison between our company, Microsoft leadership, and our employees. You’ll build strong relationships, drive employee engagement, solve challenges, and ensure smooth, productive partnerships. This role requires a strong communicator, problem-solver, and natural relationship builder who can navigate complex dynamics with professionalism, calm, and care.

Key Responsibilities:

• Build and maintain trusted relationships with Microsoft managers, VPs, and key stakeholders.
• Develop close connections with employees to understand their needs, drive engagement, and ensure satisfaction.
• Act as the primary contact for problem resolution, addressing concerns calmly and providing effective solutions.
• Create and distribute regular newsletters to keep employees and clients informed and connected.
• Represent the company professionally, maintaining a visible and proactive presence by traveling between Microsoft buildings as needed.
• Drive employee engagement by fostering a supportive environment where employees feel heard and valued.
• Organize regular check-ins, engagement activities, and feedback loops to promote employee satisfaction and retention.
• Serve as a trusted problem solver and point of escalation for all matters involving Microsoft or employees.
  
  

Qualifications:

• 3 years of experience in relationship management, account management, or client engagement roles.
• Exceptional interpersonal skills: empathetic, approachable, and calm under pressure.
• Strong communication abilities, including creating clear employee updates and newsletters.
• Proven ability to resolve issues diplomatically while maintaining trust and positive outcomes.
• Local to the Bellevue/Redmond area with the ability to travel on-site as needed (must have a reliable car and current driver's license).
  
  

Key Attributes:

• Relationship Builder – Skilled at fostering trust and meaningful connections.
• Problem Solver – Proactive and calm, resolving challenges efficiently.
• Engaging Communicator – Keeps employees and clients informed and aligned.
  
  

Why Join Us?

• Play a key role in a critical partnership with one of the world’s top tech companies.
• Drive employee success and satisfaction in a supportive, people-focused team.
  
  

More About Your Role

This dynamic role requires a collaborative attitude. While you will have specific duties, the entire team is responsible for the final delivery, which may occasionally involve taking on additional tasks outside your primary responsibilities. Adaptability and a willingness to contribute wherever needed are key to success in this environment.

Benefits

At Biblioso, we are committed to the well-being of our employees and offer a competitive benefits package to support their needs, including:

• 401(k) retirement plan
• Disability coverage
• Employee Assistance Program (EAP)
• Life insurance
• Health insurance
• Paid vacation and sick time
• Paid holidays
  
  

We believe that investing in our team's well-being is essential for the success of our company.