What are the responsibilities and job description for the Infrastructure Engineer position at Biblioso?
Infrastructure Engineer
Microsoft, Managed Services (Permanent) – On-site in Raleigh, North Carolina
About the Role
Join our Managed Services team for long-term projects at Microsoft’s Raleigh, NC campus. This on-site role requires availability Monday through Friday. Biblioso offers competitive compensation ($84,000–$93,600 benefits), including healthcare and a 401(k) retirement plan. The expected start date is April 1st or later, depending on the onboarding process.
This position is for direct W2 hires only—we are not accepting C2C or third-party candidates. Fully paid training in Redmond, WA, may be required initially.
Role Summary
As an Infrastructure Engineer, you will play a critical role in networking and system administration to support lab functionality and core services. You will be responsible for configuring, maintaining, and troubleshooting lab infrastructure, networking devices, virtualization environments, and system administration tasks. Additionally, you will serve as an escalation point for lab issues and lead projects related to lab, rack, or service bring-up.
Key Responsibilities
- Triage and resolve assigned tickets in a timely manner.
- Deploy and configure Layer 2 (L2) networking devices, including cable patching.
- Manage and remediate monthly patching compliance.
- Configure and maintain KVM systems for remote access.
- Deploy and manage Windows FileShares and FTP servers.
- Deploy and maintain partner-facing virtual machines (Linux & Windows).
- Monitor system health and alerts, ensuring service stability.
- Administer PDU management and lab power systems.
Must-Have Qualifications
- Hands-on networking experience with Cisco, Arista, SONiC OS, or similar platforms.
- Relevant certifications such as CCNA, CCNP, or CompTIA Network .
- Strong Windows/Linux system administration skills.
Preferred Skills & Experience
- Experience with System Center Suite Administration (SCOM, DPM, SCCM/SCEM, SCVMM).
- Familiarity with Cisco, Dell, Mellanox, or Arista network switches.
- L3 BGP Routing Configuration experience.
- Understanding of networking patch panels and structured cabling.
- Hands-on experience with server/enterprise hardware and data center environments.
- Virtualization expertise, particularly with Hyper-V, S2D Hyperconverged Clusters, and Failover Clustering.
- Knowledge of PDUs (ServerTech, Eaton, Geist) and KVM systems (Raritan or similar).
- Experience with inventory management and asset tracking.
- Strong problem-solving skills with a focus on troubleshooting hardware and software issues.
What to Expect
This role requires collaboration and adaptability. While you will have core responsibilities, success in this position means contributing across the team as needed. Whether assisting with additional networking, infrastructure, or troubleshooting tasks, your ability to flex into different roles will be highly valued.
Benefits
At Biblioso, we prioritize the well-being of our employees. Our comprehensive benefits package includes:
- 401(k) retirement plan
- Health insurance (Medical, Dental, Vision)
- Life & disability insurance
- Employee Assistance Program (EAP)
- Paid vacation, sick time, and holidays
How to Apply
📩 Contact: Abier Nupen | abier@biblioso.com | 📞 206-274-8119
📌 Note: This role is not open for C2C or third-party arrangements.
Salary : $84,000 - $93,600
