Regional Property Manager

Position Description

POSITION TITLE:    REGIONAL PROPERTY MANAGER

PAY RANGE/GRADE:   $90,000 - $95,000 (Commensurate w/Experience) / Grade 9

ESSENTIAL FUNCTIONS:     Under the direction of Vice President of Property Management, the Regional Property Manager is responsible for the management and direction of staff who oversee the day-to-day operations of their property portfolios.  as well as providing leadership to the property management team. The Regional Property Manager provides leadership to their teams with a clear understanding of Bickerdike Redevelopment Corporation and Bickerdike Apartments (Bickerdike) Property Management principles, purpose, mission, values, and each property’s economic and physical requirements. This role will ensure that their teams are equipped to achieve occupancy and collection goals, maintain operating and capital expense budgets, and realize customer service objectives. Results will be attained through successful coaching & training, proactive planning, and financial management to promote peak performance of the team and their respective property portfolios. This role works with onsite and offsite property management teams to ensure buildings are properly maintained and tenants' needs are addressed in a timely manner. The Regional Property Manager will also be responsible for establishing a positive and productive working relationship with the property team members and other departments to ensure all sites comply with regulatory requirements. The position will also be responsible for conformity with the company’s standard operating procedures and adherence to the Bickerdike mission. The Regional Property Manager will assist the leadership team in positively impacting the lives of our residents and the communities we serve.

The position requires the ability to plan, organize, and execute tasks; analyze information, make informed decisions, use critical thinking and reasoning skills, and monitor and regulate behavior and emotions. A high level of managerial, leadership and customer service skills are required.  The employee in this position is regularly required to talk, hear, sit, use hands, reach with hands and arms, stand walk, climb and lift and/or move up to 30 pounds.

RESPONSIBILITIES:   

1. Provide direct supervision, evaluation and direction to the Property Managers.   Carryout recruitment, screening, training and orientation of new staff ensuring adherence to all company policies, procedures and directives. 
2. Provide leadership to the team of property managers, assistant property managers and support staff where applicable through the development and interpretation of policies and programs, coordination of information flow and property management strategy.
3. Direct, and oversee the overall management of all properties including, but not limited to: supervision, leasing, occupancy, compliance, maintenance, security, enforcement of house rules and lease provisions, and tenant issues.
4. Promote tenant satisfaction and retention through timely reporting and on-going communication about the performance of the properties and respond quickly and with urgency to concerns, questions, issues, and requests.
5. Ensure all aspects of properties adhere to established standards and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

1. Ensure and direct when required: annual re-certifications, lease renewals, annual inspections, move-outs, ensuring lease compliance and carrying out lease enforcement as appropriate.

1. Manage financial performance of assigned properties and carry out financial-related responsibilities including, but not limited to: preparation of annual budgets, review and approve actions related to tenant delinquencies and bad debt, monitoring rent loss due to vacancies, special billings (damages, locks, etc), ledger adjustments, utility allowances, and where appropriate all aspects of HAP and other subsidy submissions and approve invoices for payment where relevant.
2. Lead and monitor teams to successfully prepare appropriate reports timely and accurately, adhere to all affordable housing, low income and property management laws and rules, including state, local and national laws and procedures.
3. Maintain working knowledge of property management industry operational standards and assess need to recommend new policies (or updates of existing policies) to the Vice President of Property Management.  
4. Develop, monitor, and update a set of operating policies which provide direction for the property management department, in conjunction with the VP of Property Management.
5. Audit and ensuring files are maintained in compliance with all programs associated with the sites. Work with the Compliance Manager to ensure regulatory standards are met.
6. Manage property performance, ensure compliance with organization goals, federal regulations.  and resident policies
7. Promote tenant satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and respond quickly and with urgency to concerns, questions, issues, and requests.
8. Coordinate with maintenance and janitorial staff to ensure all properties are in excellent condition, addressing any issues promptly to maintain tenant satisfaction and property value.
9. Maintain a hands-on approach by regularly visiting properties to stay informed on daily operations.
10. Develop a deep understanding of property operations, tenant/resident communities, and potential challenges faced by property managers.
11. Perform other duties and special projects as assigned.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodation may be made to enable persons with disabilities.  While performing the duties of this job, the physical requirements include (but are not limited to):

• Prolonged periods sitting at a desk and working on a computer; standing and walking, talking and giving tours, and meeting with potential tenants. 
• The ability to traverse a variety of properties with stairs and in a variety of weather.
• The ability to operate a vehicle as well as to work weekends and/or evenings on a needed basis
• The ability to lift and/or move 30 pounds.

QUALIFICATIONS:   Bachelor’s Degree (or equivalent experience) plus 5 years of related property management experience with managing multiple affordable apartment buildings at the same time or an equivalent combination of training and experience.  3-5 years of supervisory/management experience.

Previous work experience in LIHTC, Affordable Housing and Section 8.  Must possess a Real Estate License and Certified Occupancy Specialist Certificate.  LITHC Tax Credit Specialist or Certified Occupancy Specialist preferred. Experience developing strategies to manage properties with unique challenges, such as low rental demand or limited financial resources.

A current driver's license in good standing, insurance and the ability to travel to multiple properties within the Chicago north side area required.

Demonstrated success managing properties in limited or challenging markets, with a proven ability to navigate market conditions and maintain profitability.  Excellent interpersonal skills to lead, motivate, and manage a diverse team of property managers and support staff.  Experience with computer systems, particularly Microsoft Office 365.  Experience developing strategies to manage properties with unique challenges. Chicago north side residents preferred.

REPORTING RELATIONS:   Under the direct supervision of the Vice President of Property Management.  In the absence of this supervisor, the position shall report to the Chief Executive Officer.

POSITION CLASSIFICATION:     Full Time, FLSA Exempt

BENEFITS: Bickerdike provides a comprehensive Benefits package that includes:

• Paid Time Off (PTO)
• Paid Holidays
• 401K Matching at 100%
• Medical Insurance (3 plans)
• Dental Insurance (HMO/PPO)
• Vision Insurance 
• Long-Term and Short-Term Disability 

Bickerdike is an Equal Opportunity Employer

Drug Free Workplace