Mobile Service Coordinator

Mobile Service Assistant & SchedulerJob Summary:

Bickford Ford is seeking a Mobile Service Assistant & Scheduler to support our growing mobile service operations. This role is responsible for coordinating appointments, assisting the mobile service team, and ensuring a seamless customer experience. The ideal candidate is organized, detail-oriented, and passionate about delivering top-tier service.

Key Responsibilities:

Scheduling & Coordination:

• Manage customer appointments for mobile service visits.
• Confirm and adjust schedules as needed to maximize efficiency.
• Communicate with customers regarding service updates and estimated arrival times.

Customer Service & Communication:

• Serve as the primary point of contact for mobile service customers.
• Provide timely and professional responses to inquiries and scheduling requests.
• Gather customer concerns and relay important details to technicians.

Operational Support:

• Ensure the mobile service team has the necessary tools, parts, and information for each job.
• Track and maintain mobile service inventory levels.
• Assist with invoicing, work orders, and service documentation.

Team Collaboration:

• Work closely with technicians, advisors, and parts staff to streamline operations.
• Provide real-time support for technicians in the field when needed.
• Monitor technician routes and optimize daily service efficiency.

Qualifications:

• Experience in scheduling, customer service, or automotive service coordination is preferred.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Ability to multitask and adapt to changing priorities.
• Proficiency in using service scheduling software or dealership management systems.

Why Join Bickford Ford?

Bickford Ford is the largest Ford dealership in the Pacific Northwest, known for its exceptional service, strong team culture, and commitment to innovation. Our mobile service team is a key part of our future, bringing convenience and excellence directly to our customers.

If you’re highly organized, proactive, and eager to be part of a growing team, we’d love to hear from you!

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Snohomish, WA 98290 (Required)

Work Location: In person

Salary : $21