Customer Success Manager

Who We Are Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. What We Do Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. How We Do It From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog. How You Fit In The Customer Success Manager, Analytics Workbench is a multifaceted role that requires a blend of customer success and consultation skills. This role is pivotal in maintaining and expanding relationships with clients leveraging Bidgely’s Analytics Workbench product. The Customer Success Manager will collaborate with various teams to implement account management plans focused on growth. They will also track and present key performance indicators, showcasing the value of Analytics Workbench to stakeholders. How You Succeed Customer Success and Support: Serve as the primary point of contact for clients participating in Analytics Workbench projects Build and maintain strong, long-lasting relationships with clients, understanding their needs and challenges Regularly communicate with clients to provide updates, address concerns, and gather feedback on program effectiveness Ensure high-quality project delivery through cross-functional management of teams supporting Analytics Workbench Work with existing clients to understand their immediate needs and future product enhancements. Lead metrics and Quarterly Business Reviews (QBR) sessions with customers to highlight program successes, achievements and roadmap Consult for existing clients in the analytics realm and support their analytics development Act as the customer’s subject matter expert for load research and behind the meter targeting, electric vehicle penetration, and DER grid planning Sales and Marketing: Support sales efforts by sharing innovation vision and subject matter expertise with potential clients Pitch Analytics Workbench to deliver thought leadership in the analytics space. Advance sales and revenue by leveraging market knowledge, competitive evaluation, technical expertise, and customer feedback Drive the team towards significant business impact and own decision-making internally for product and projects Develop new product value propositions and collaborate with utilities to validate and publish findings Share the product vision and stories both internally and externally, enhancing product visibility and market positioning Own program renewal and expansion quota for Analytics Workbench Operational and Strategic Leadership: Assist in the development and implementation of operational guidelines and objectives for projects Provide leadership in analyzing, diagnosing, and flagging issues, proposing resolutions to ensure project success Skills and Qualifications Preferred Project Management (PMP) certification or similar certification in customer success management Bachelor's degree in Business Administration, Environmental Science/Studies, Engineering, or related field Experience in consulting, specifically for utilities in North America Required At least 3 years of proven experience in customer success, account management, or related roles working on utility programs OR at least 2 years of experience in customer success AND at least 1 year of experience working with utility programs in a software, technology or consulting company Must have at least 1-2 years of familiarity with the energy sectors technologies, programs and regulation Track record of success delivering complex, cross-functional projects with large enterprise customers Experience with Project Management (Wrike), and Engineering (JIRA) tools Analytical mindset with proficiency in data analysis and reporting tools Strong interpersonal skills with the ability to build rapport and trust with clients Excellent communication skills, both verbal and written, with the ability to convey complex technical information in a clear and concise manner Project management experience, including the ability to manage multiple tasks and priorities simultaneously Ability to convert customer-level success into future account level business development opportunities Detail oriented and able to monitor customer health and proactively identify and mitigate churn risks What You Get Perks Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup Collaborative Environment: Work with a passionate team united by the goal of a clean energy future Unique Tools: We provide all the tools you need to excel in your role Exclusive Employee Discounts: Enjoy discounts on movie tickets, technology, pet insurance, and more! Mentorship Programs: Opportunity to learn and receive mentorship from industry experts Flexible Work Arrangements: Benefit from flexible working arrangements Community Service Day: Participate in our community service day and give back

Salary : $85,000 - $120,000