What are the responsibilities and job description for the Dispatch Clerk position at Bienvivir All Inclusive Health?
Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly (“PACE”).
PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area. PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.
BENEFITS for Full and Part-time employees who work 30 or more hours per week :
We pay 100% of the MEDICAL monthly premiums for Employee Only coverage.
We pay 100% of the DENTAL monthly premiums for Employee Only coverage.
We provide an affordable VISION monthly premium for Employee Family coverage.
We pay 100% of BASIC LIFE for a benefit amount of $10,000.
We offer safe harbor matching contributions for the 403(B) RETIREMENT SAVINGS account.
We offer up to fifteen (15) days of PAID TIME OFF based on paid hours per pay period.
We offer eleven (11) company-observed PAID HOLIDAYS.
We offer education and TUITION REIMBURSEMENT.
We offer MILEAGE REIMBURSEMENT.
Bienvivir is currently accepting applications for the following position :
DISPATCH CLERK
Under the direct supervision of the Dispatch Supervisor, the Dispatch Clerk performs clerical duties in an office setting in support of the Dispatch Department. Assists the Dispatchers by filing, answering phones, and providing clerical support to the Dispatch Department.
RESPONSIBILITIES :
1. Records participants’ transportation services in automated system Monthly Service Utilization Review (MSUR).
2. Assists in calling participants who pressed Option 1 “Will Not Attend” or who did not press and option to confirm attendance to the Center.
3. Updates Dispatch Report to forward to the Interdisciplinary Team for the IDT Morning Meeting before 8 : 30 every business day.
4. Updates a variety of periodic and special reports, (e.g., Special Trips Report) that may require gathering of information from different sources, compiling such data and arranging into proper format.
5. Retrieves One-Call Message Reports for Daily Attendance and Appointments (Spanish & English), exports from One Call and import to One-Source Call Logs.
6. Files Transportation Requests, Data Changes, logs, and other record materials according to an established filing system; retrieves files and creates new files as required.
7. Verifies family or self-transport routes on the scheduling system.
8. Handles incoming / outgoing faxes and distributes appropriately.
9. Uses a variety of standard office equipment such as a fax machine, copy machine, scanner, calculator, etc.
10. Assists with coverage, as necessary, for other members of the Department due to vacancies or absences to avoid backlogs and delays.
11. Completes projects and performs other duties as assigned by immediate supervisor, or department manager.
QUALIFICATIONS / REQUIREMENTS :
1. High School Diploma or equivalent.
2. One to two years of office / clerical work experience
Required Skills
Required Experience
