Social Work Clerk

Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly (“PACE”).

PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area. PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.

BENEFITS for Full and Part-time employees who work 30 or more hours per week:

We pay 100% of the MEDICAL monthly premiums for Employee Only coverage.

We pay 100% of the DENTAL monthly premiums for Employee Only coverage.

We provide an affordable VISION monthly premium for Employee Family coverage.

We pay 100% of BASIC LIFE for a benefit amount of $10,000.

We offer safe harbor matching contributions for the 403(B) RETIREMENT SAVINGS account.

We offer up to fifteen (15) days of PAID TIME OFF based on paid hours per pay period.

We offer eleven (11) company-observed PAID HOLIDAYS.

We offer education and TUITION REIMBURSEMENT.

We offer MILEAGE REIMBURSEMENT.

Bienvivir is currently accepting applications for the following position:

SOCIAL WORK CLERK

Under the supervision of the Social Work Manager, the Social Work Clerk will perform diverse and complex clerical tasks to support to the Social Work Department at all Bienvivir Centers. The Social Work Clerk is responsible for providing clerical services to the Social Work Department including answering phones, typing, filing, recording and transcribing of minutes, routing and distribution of mail, scheduling and management of appointments, and assistance with routine and specialty reporting obligations.

RESPONSIBILITIES:

General Office Management:

1. Type and prepare documents, forms, and/or reports for the Social Work Department.

2. Answer telephone and respond to general questions, refer calls to appropriate Social Worker, take messages and/or initiate appropriate paperwork as necessary.

3. Receive, sort, and send out correspondence for Social Work Department.

4. Make copies and assist with filing Social Work documentation as needed.

5. Schedule use of the Social Work Conference Room.

6. Print Care Plans for Facility Case Conferences.

7. Print On-Call Reports on weekly basis.

8. Provide customer service and assistance to Participants and families to ensure satisfaction of services.

Records Management:

1. Send and receive faxes in accordance with HIPAA electronic compliance requirements.

2. Responsible for keeping and updating Request for Appointment Escort Services Binder and email to Escort team.

Quality Control:

1. Processes various reports, forms and Electronic Medical Record documents required on a daily, monthly, or as needed basis for the Interdisciplinary Team

2. Report on respites, hospital visits, and permanent placements in EMR for accounting purposes.

3. Responsible for ensuring all forms, packets, and various resource information are up-todate and available for the Social Work Department; organize and maintain forms file cabinet.

4. Keep log on paperwork sent to Medical Records on a daily basis to assure paperwork is received and processed timely.

5. Assure timely completion of Medical Records audit on Care Plan Reviews, ROI, Health Care Wishes, and MPOA Signature Forms.

6. Review forms sent to Medical Records to ensure they are accurately and completely filled out to avoid being sent back for correction and cause delay.

7. Audit Care Plan Intervention for completion within deadline.

Department Specific:

1. Update, assign, and split Social Work Panel monthly and when staff is out. Ensure balanced caseloads and proper coverage.

2. Attend morning meetings, noting and sharing pertinent information applicable to the Social Work Department.

3. Responsible for entering Ambulation/Escort Status and Not-to-be-Left-Alone participants into PaceLogic.

4. Responsible for sending sympathy card and condolence plant to Participants’ families, and receive requester approval from Social Work Manager.

5. Serve as back-up to Intake Department by providing education on program for possible enrollment when needed.

6. Responsible for mailing Care Plan Letters monthly, to include Grievance Process Information and Participant’s Rights.

7. Serve as witness to DNR and MPOA forms when needed.

8. Ensure Fire Drill Sheets for Social Work Department are signed and turned in to Administrative Assistants.

9. Create Participant ID for new enrollments and as needed.

10. Assists QI Department in coordinating I-SAT interviews at Centers.

11. Point of contact to inform team if staff is out or running late.

12. Assist with reminder of timely completion and fax of Medicaid applications.

PACE Center Director Administrative Assistant Duties:

1. Serve as back up to the PACE Center Director Administrative Assistant in morning meetings – assist with staff meetings, reports, and serve as point of contact for maintenance, housekeeping, and safety issues.

2. Assist with maintaining and ordering supplies, completing electronic requisitions, receiving and storing supplies, when needed.

3. File and maintain Interdisciplinary Team daily morning minutes, Service Determination Request logs and corresponding paperwork, and weekly care plan schedule.

4. Care Planning

Social Work Manager and PACE Center Director Support:

1. Execute, assist with, and ensure completion of tasks assigned by Social Work Manager to meet deadlines.

2. Prepare Excel spreadsheets for Social Work Manager as needed (e.g. QI Reports, APS logs, consolidated on-call schedule, etc.)

3. Assists with coordinating Annual Memorial Event.

4. Assists with organizing/coordinating Annual Skills Fair materials and meetings.

5. Assist with other clerical duties as assigned by the Social Work Manager.

QUALIFICATIONS / REQUIREMENTS:

1. High School Diploma or equivalent, supplemented by training in administrative clerical functions.

2. Two years of experience working in a clerical environment or an equivalent combination of training and experience.

3. Must be Bilingual (English/Spanish).