What are the responsibilities and job description for the Customer Support Engineer position at Big Bang Block Ltd. (HiveOn)?
A company is looking for a Customer Support Engineer (Energy) with technical expertise and a background in the energy sector.Key ResponsibilitiesProvide daily support to users, addressing questions and troubleshooting issuesMaintain records of customer interactions and contribute to support improvementCollaborate with product development teams to relay user feedback for software enhancementRequired Qualifications1.5 years of experience in customer / technical support in IT product companiesStrong knowledge of computer hardware and troubleshootingExperience in the energy market, including power distribution and renewable energyLinux skills for installation and troubleshootingFluency in English and Ukrainian
