What are the responsibilities and job description for the Seasonal Marina Customer Service Clerk position at Big Bear Resort Inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Clerk to join our Marina team. The ideal candidate will excel in providing exceptional customer support, effectively communicate with clients, and handle inquiries with professionalism. This role involves engaging with customers through various channels, ensuring their needs are met, and fostering a positive experience.
Responsibilities
- Perform rental registrations and take deposits for guests renting Pontoon Boats, Kayaks, and Water toys
- Accept different forms of payment for Marina Store purchases such as gas, bait, ice and firewood
- Assist with inventory of merchandise in the Marina Store
- Stock and arrange coolers and displays
- Make Coffee/ Replenish coffee station supplies
- Issue Kentucky Fishing License
- Assist on fuel dock with pumping fuel, and boat pump outs
- Complete multiple daily slip checks
- Inspect and clean all power pedestals daily
- Clean the store and inspect restroom daily
- Inform maintenance when structural issues arise and ensure they are fixed.
- Provide information to guests concerning activities and services provided by the Resort
- Assist guests with information concerning the lake and surrounding area.e.
Skills
- Must have the ability to work with the public, good interpersonal and communication skills
- Knowledgeable in Microsoft Word and Excel, Point of Sale System
- Must be 21 years old to handle the sale of alcoholic beverages
- Professional appearance and manner
- Ability to handle paperwork and daily reports accurately and efficiently
- Knowledge of boating and fishing is helpful
- Courteous and positive attitude
- Ability to solve problems when supervisor is unavailable
Join us in delivering outstanding service to our customers while developing your skills in a supportive environment!
Job Types: Full-time, Seasonal
Pay: $11.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Work Location: In person
Salary : $11 - $12