What are the responsibilities and job description for the Guest Services Associate position at Big Bear Retreat Center?
Position Summary
The Guest Services Associate is responsible for ensuring the guest experience for each retreat is exceptional and aligned with our mission at Big Bear Retreat Center (BBRC). You are a nurturer by nature, eager to help and ensure guests have everything they need to feel safe, comfortable and present at our center. You are as comfortable taking registrations or staffing a check-in desk as you are handling complex guest inquiries or last-minute changes. Your interpersonal and digital communication skills exude warmth, friendliness and patience. You are service- and safety-minded to the core, and graceful under pressure.
This role coordinates directly with the Programs team to ensure a smooth retreat, from arrival to departure, and the Operations team to ensure the campus and accommodations are prepped and ready to go. This role requires you to be on-site at BBRC and includes housing as part of the compensation package.
About BBRC
Big Bear Retreat Center is a residential retreat center that provides space for mindfulness, compassion, respite, and healing with the purpose of fostering individual and collective transformation and illuminating our interconnectedness with nature, one another, and society. We do this by offering a mix of silent Insight Meditation retreats, and by partnering with organizations supporting various communities including BIPOC, LGBTQIA , first responders, veterans, and mindfulness communities.
Big Bear Retreat Center is located a 2.5-hour drive from Los Angeles, nestled in the ancient Juniper forests of the San Bernardino Mountains at a 7,000-foot elevation (four mountain seasons) near the town of Big Bear Lake in Southern California. BBRC is immersed in nature located amidst about 100 acres of forested land with direct access to several hiking trails connected to the property. With an emphasis on inclusion and accessibility, our Center provides a refuge for people of all faiths and walks of life.
BBRC Mission
Big Bear Retreat Center is a residential retreat center that provides space for mindfulness, respite, and healing with the purpose of fostering individual and collective transformation and illuminating our interconnectedness with nature, one another, and society.
Role and Responsibilities
Registrar :
- Manages registration for all retreats (approx. 50-70 a year) on our retreat software (Retreat Guru), running retreat rosters, dietary reports, special accommodations, pre-arrival waivers, etc.
- Responds to guest questions about programs and registrations, in person or by phone / email.
- Conducts guest check-in / registration and check-out.
Communications :
Guest Experience :
Admin :
Role Requirements
Preferred Skills and Experience
Employee may experience the following physical demands for extended periods of time :
Big Bear Retreat Center is an equal opportunity employer. At BBRC we celebrate diversity and are committed to creating an inclusive environment for all.
