Program Specialist 2 - Workforce Education

Big Bend Community College is seeking an organized and motivated individual to join our team as a Workforce Education Program Specialist 2. This role offers an opportunity to collaborate with faculty, students, and community partners in the coordination and management of workforce education programs. The ideal candidate will balance program management, stakeholder communication, student support, and operational tasks to ensure smooth program operations.

Under general direction, this position works closely with program faculty and staff to provide instructional, student, and clerical support, primarily for the Computer Science/Systems Administration and Manufacturing and Process Technology programs. Reporting to the Dean of Workforce Education, the Program Specialist will work in a team environment to facilitate a positive experience for students.  This position is overtime eligible.

If you are a proactive, detail-oriented individual who thrives in a collaborative environment and is passionate about supporting students and workforce development, we encourage you to apply for this exciting position!

Why BBCC?

BBCC isn’t just a college – it’s a community, a movement. We are a place where small-scale efforts result in BIG outcomes that empower both our students and employees. We’re passionate about providing accessible, inclusive higher education, and fostering an environment where everyone can grow personally and professionally.

Our mission is clear: we serve as a bridge, stand as a leader, and provide the support for success. We are committed to honoring our role as a Hispanic-Serving Institution, equity, inclusion, and diversity in everything we do, and we live our guiding principles daily – advocating for all, embracing innovation, and modeling integrity.  We are here to educate all!

If you share our vision, mission, guiding principles, and values, come be a part of our transformative work at Big Bend Community College. Together, we’ll make a lasting impact on our students and our communities!

Primary essential duties and responsibilities include but will not be limited to the following:

Program Management & Coordination

In this role, you will work closely with program faculty to support the instructional duties for courses offered in workforce programs. This includes preparing course documentation, grading assignments, providing essential course information, and offering on-site and remote instructional support. The coordinator will also assist with course and program outcomes and assessments, ensuring that all instructional components align with program goals. Additionally, this role will support the coordination of laboratory demonstrations, including preparation, cleaning, and maintenance of lab equipment, as well as managing inventory materials and maintaining security protocols for all program spaces and equipment. This individual may also oversee the scheduling and coordination of student, course, and program orientations, ensuring seamless transition for all participants. This position will also assist faculty by maintaining a proactive approach to program improvement through continuous evaluation and feedback.

Problem-Solving & Program Operations

A key aspect of this position is problem-solving and addressing operational challenges within the workforce education programs. The Program Specialist will be expected to assist with resolving any issues related to admissions, registration, advising, and financial aid, working closely with campus resources to ensure smooth processes for all students. Maintaining accurate program and student data will be critical, and you will collaborate with the Admissions & Registration Office to ensure proper student record coding. The role also includes performing clerical and administrative duties to support the program’s daily operations. As a Program Specialist, you must maintain confidentiality of all student information in compliance with FERPA and other relevant regulations.

Program Outreach and Communication

As the Program Specialist, you will play a vital role in outreach and recruitment efforts for Workforce Education programs. This includes representing the program(s) at internal and external events, such as career fairs, school visits, and informational sessions. They will be responsible for providing potential students with program information, addressing inquiries, and fostering relationships with key internal and external partners. The Program Specialist will also work in collaboration with the Communications Office and program faculty to create and disseminate promotional materials that effectively highlight the program offerings. Attendance at academic and student services meetings is also required to stay aligned with campus-wide initiatives and goals. Program Specialists are also required to prepare materials and participate in regular advisory committee meetings, including recruitment for new committee members.

Student Engagement and Support

Providing excellent student support is the heart of this role. The Program Specialist will offer academic advising to both potential and continuing students in Workforce Education programs, guiding them through their academic journey and addressing any concerns. This individual will be a key resource for students in navigating campus services and solving problems related to their academic and financial needs. Building and maintaining positive relationships with K-12 partners and industry representatives within the service district is an essential component of ensuring students are well-informed and connected to potential career pathways. The Program Specialist will ensure that all students feel supported and are directed to the resources they need to succeed academically.

OTHER WORK ACTIVITIES:

• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safe work practices and policies.  This includes, but is not limited to security and safety, understanding of SDS, equipment, infection control, fire, disaster, safe lifting, and body mechanics. 
• Ensure compliance with college policies and procedures and state and federal regulations.  
• Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college’s values.
• Perform related duties and responsibilities as may be required.  

DUTIES OF THE POSITION REQUIRE EXPERIENCE AND KNOWLEDGE IN:

• Experience using computers, spreadsheets, data entry and retrieval systems, and word processing software including Excel, Word, and Outlook to accomplish daily work
• Experience entering and extracting data from database applications.
• Experience with including prioritizing tasks, keeping track of information or work in progress, ensuring accuracy, multi-tasking, handling interruptions effectively, meeting competing deadlines

DUTIES OF THE POSITION REQUIRE THE ABILITY TO:

• Think critically, problem solve, and use informed judgement to make independent decisions. 
• Effectively communicate and convey complex information to students, staff, and the public.
• Apply independent judgement to apply knowledge of the interpretation and application of laws, regulations, and policies to a variety of situations.
• Maintain a high degree of accountability in the application of policies, rules, and regulations.
• Make informed decisions and execute job duties independently and with minimal supervision. 
• Multi-task in a fast-paced environment, manage multiple projects, and prioritize duties to meet deadlines.
• Adhere to and reinforce Family Educational Rights and Privacy Act (FERPA) laws related to the confidentiality and security of student information and records.
• Demonstrate competency in the ability to provide service in a multicultural and diverse environment.

Work is sedentary in nature with frequent repetitive hand and wrist motions. Frequent use of computers and exposure to computer screens in performing work assignments. Frequent need for oral and written communications and ability to successfully monitor in-person and online testing for compliance with outside agencies’ regulations. Occasional need to kneel, stoop, crouch, crawl, reach, and lift (up to) 25 lbs. in an office environment. 

Basic work schedule is 7:30am to 4:30pm, Monday through Thursday and 7:30am to 2:00pm on Friday. Hours may be adjusted to meet the needs of the department, college, and various events.

MINIMUM QUALIFICATIONS:

At the time of application, all candidates must possess the following:

• Associate’s degree in Computer Science or Systems Administration or Manufacturing and Process Technology or related program from a regionally accredited institution.
• One (1) year of Computer Science or Systems Administration or Manufacturing and Process Technology or related program work experience.  
• Direct experience providing quality customer service to internal and external customers.
• Working knowledge of office software and technology including the Microsoft Office suite (specifically Word, Excel, PowerPoint, Outlook, and Teams) and Zoom.

• Bachelor’s degree from a regionally accredited institution. 
• Previous teaching/training/tutoring experience.
• Familiarity with Canvas or equivalent learning management system.
• Previous experience working in higher education.
• Experience with data management such as collecting, storing, analyzing, and reporting.
• Bicultural experience.

This position closes on April 27, 2025 at 12:00am.  Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.  

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

1. BBCC Online application.
2. Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
3. Comprehensive resume or CV.*
4. Response(s) to the questions found in the Supplemental Questions Tab above.*  Supplemental questions are designed to address the Additional Desirable qualifications list in the job posting. 
5. Unofficial transcripts documenting undergraduate and graduate course work and degrees.  Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions.  Failure to provide this information or responses of "See Resume" may eliminate you from consideration for this position. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process.  These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc. 

BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment.  Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.  

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.

CONDITIONS OF EMPLOYMENT:

Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.  

Prior to employment, a background check including criminal record history will be conducted.   Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.  

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa.  In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.  

Official transcripts must be provided to the college upon hire. 

REASONABLE ACCOMMODATION:  

Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA  98837; 509-793-2026 or via email at hroffice@bigbend.edu.  

DRUG AND ALCOHOL-FREE CAMPUS:

In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus.  Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.  The complete policy and procedure are available to view on the policies page of the BBCC website.  Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.

BBCC ANNUAL SECURITY REPORT:

BBCC strives to be a safe and secure campus for our students, employees, and community.  Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security pageof the BBCC website.  If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.

EQUAL OPPORTUNITY:

Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.  

Salary : $43,716 - $58,380