Why Big Bend Hospice?

Our Referral Specialists are the first point of contact for our Referring Physicians, Facilities, Patients, and Families!

We are looking for candidates who are a Licensed Practical Nurse or Certified Medical Assistant who have can demonstrate and relay a high level of empathy and exceptional customer service.  This is a full-time position that is responsible for responding to referral calls from providers, facilities, families and caregivers concerning hospice care services. The Referral Specialist gathers sensitive information with care and processing these requests in a time sensitive manner. The Referral Specialist works closely with the Hospice Admission team to coordinate and schedule Admission Specialist visits. Successful candidates will demonstrate strong organizational and time management skills, along with a friendly, personable and professional presence. 

Work Schedule: Monday through Friday 11am - 7pm with rotating weekends and holidays. 

This is an on-site/in-office position located at 1723 Mahan Center Blvd, Tallahassee, FL 

Hospice work is not a job – it’s a calling.

Caring for patients and their families at the end of life requires exceptional people with the spirit and commitment to providing compassionate care.

Big Bend Hospice has been the “Hometown Hospice” in the Florida Big Bend area since 1983. Our non-profit's mission is to “inspire hope by positively impacting the way our community experiences serious illness or grief one family at a time.”

Big Bend Hospice strives to be the employer of choice and is committed to providing the education, tools, and work environment to allow employees to perform at their best. For more information about Big Bend Hospice, visit bigbendhospice.org or us on Instagram or Facebook.

 

Our Culture  

Our culture is cultivated using the following values:

• Integrity - We demonstrate integrity in everything we do
• Accountability - We hold ourselves accountable to the highest standards
• Respect - We respect our patients and the families we serve, and we respect one another
• Stewards - We are good stewards of our resources
• Innovation - We strive for increased knowledge and explore innovative ways to fulfill our mission
• Excellence - We are committed to excellence and helping each employee reach their highest potential

Qualifications, Duties, and Perks

Responsibilities:
(Includes, but not limited to)

• Provides telephonic support to patient referral sources to initiate patient admissions. 
• Gathers pertinent information from patients, family members, attending physicians, insurance carriers, and other staff to confirm the patient’s financial obligations for services. 
• Guides patients through the Admissions process by coordinating efforts with other members of the Admissions Staff as needed. 
• Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record. 
  • Updates the patient record throughout the admission process.
• Collaborates with Admissions Nurse or Admissions Social Worker in the following areas:
  • Coordinates with Admissions RN to begin the admission process.
  • Updates and checks nurse scheduler to ensure that appropriate appointments are scheduled.
  • Communicates information to and from nurse by telephone and electronically regarding the patient and updates patient records to incorporate new information.
  • Orders special equipment or supplies as requested by the Admissions Nurse or Admissions Social Worker.
• Converts referred patients to active admission status in the computer database to ensure accuracy of patient pay status on admission. 
• Contacts patients or referral source for opportunities to schedule a nurse visit for admission onto Big Bend Hospice Services at direction of Admissions Coordinator.
• Performs other duties as requested.
   

Minimal Requirements:

• Minimum qualifications: High School diploma or GED required.
• Associate degree preferred.
• Minimum of 2 years of administrative or clerical experience.
• Experience in the medical field preferred.
• Excellent verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Familiar with EMR systems and ability to adapt to technology needs and demands.

Certified Medical Assistant (CMA) Requirements:

• Certification as a Medical Assistant required.
• Prior healthcare knowledge.
• 1 years of experience as a medical assistant

Licensed Practical Nurse (LPN) Requirements:

• Valid/current Florida licensure as an LPN
• Prior healthcare knowledge.
• 1 years of experience as an LPN

We Got the Perks:

• Annual PTO accrual based on years of service
• Paid holidays annually
• Medical (UHC), dental, vision, STD, LTD, FSA, EAP, life insurance, and supplemental life insurance
• 403B match after one year of employment with us
• Employee recognition programs and discounts
• PSLF (Public Service Loan Forgiveness) eligibility for most roles

Join a Team that inspires hope!

Big Bend Hospice is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We celebrate diversity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.