Impound Lot Clerk

Impound Lot Clerk

New opening with a local growing service business. This position will be located in our Impound office and will be 40 hours per week with a training work schedule of Monday-Friday 8:30a-5p during training. After training, there will be an adjustment to the weekly schedule to accommodate weekend help.

We are a reputable towing company committed to providing excellent service and maintaining high standards in all aspects of our business. We are currently seeking a detail-oriented and organized Impound Clerk to join our team. This role is crucial in ensuring the accuracy and efficiency of our impound processes.

COMPENSATION:

• Paid Training
• Hourly pay with overtime opportunity (after completed training)
• HEALTH, VISION AND DENTAL INSURANCE available after probation period (Employee portion is covered by Employer)
• 401k with employer contribution available after probation period

Duties:

• Daily Verification: Review and upload completed 4569’s and 4669’s to calls and coordinate with the police department to ensure completion.
• Impound Charge Verification: Run reports and edit calls to verify charges from the previous day’s impounds.
• Lot Inventory: Work closely with the Lot Attendant to verify lot inventory.
• Certified Letters: Verify addresses, addressees, and current impound status before mailing certified letters. Ensure the proper process is followed before moving impounds to the "Ready" status.
• Mailing & Tracking: Verify mail dates, and mail certified letters. Track outstanding mail, receive returned mail, update impound statuses, and apply for refunds through USPS as needed.
• Title Updates: Update impounds for which titles have been received, ensuring all documentation is signed, scanned, and verified.
• Bill of Sales Creation: Create Bills of Sale for scrapping vehicles older than 10 years, track returned signed documents, and update folders accordingly.
• Title Applications: Apply for original and salvage titles, perform notary services for title documentation.
• Release Management: Handle impound releases, verify payments, upload all necessary paperwork to Towbook, and zero out calls.
• Impound Tracking: Keep track of impounds taken to other locations (e.g., Fire Training Center, Big Foot, Rolla for 551’s).
• Customer Service: Take incoming calls for impound release questions that relate specifically to the laws relating to towing and impoundment. Safely escorting customers behind the gate to their vehicle as needed.
• Other Tasks: Administrative and clerical duties as needed.

Qualifications:

• Strong attention to detail and organizational skills
• Experience in administrative roles, preferably in a similar industry
• Notary public certification or willingness to obtain
• Proficiency in using office software and systems, particularly Towbook
• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication skills and ability to work collaboratively with team members and external parties

'Work Remotely No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Typing: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20