Big Futures Program Coordinator

Position Title: Big Futures Program Coordinator

Job Code: Full-Time

Overtime Status: Exempt

Department: Program            

Location: Omaha, NE

Reports To: Director of Programming & Innovation          

Number of People Supervised: 0

Salary Range: $40,554 - $47,542 

POSITION PURPOSE

The primary purpose of the Big Futures Program Coordinator is to develop, organize, and implement the Big Futures program, focusing on developing life skills and lasting relationships for young adults aged 16-26 to prepare them for big and bright futures. 

The BFPC will help maintain positive ongoing relationships for the young adults we serve, their families, and volunteer mentors by consistently interacting with them to foster an environment of empowerment for the youth and support for their entire family. 

Performance Measures: The successful incumbent will produce positive outcomes in the following areas: building collaborative relationships with a focus on youth needs; curating age-appropriate educational opportunities for Big Futures program participants; effectively communicating the BBBS mission and needs to motivate others to engage with the agency; youth retention rate, and customer satisfaction.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create individualized success and retention plans including wrap-around services to help youth achieve their goals and ensure early identification of concerns. Offer coaching, access resources & leverage other caring adults to support youth. 
• Direct engagement for our Big Futures youth including assessing needs and engaging in need fulfillment. 
• Develop, curate, and implement training opportunities in-person, virtual, and over email/text for continual education and improvement. 
• Plan, lead, and drive implementation of Big Futures program to increase and strengthen relationships and development.
• Identify and work with community partners in education, business, manufacturing, healthcare, safety services, labor, and trades, and more to identify and recruit career mentors and develop career experiences and activities. 
• Cultivate mutually valuable, intensive, and comprehensive working relationships with colleges and universities, businesses, manufacturers, labor/trades, healthcare, and safety services to improve collaboration with and employment of youth. 
• Develop, coordinate, and facilitate community-based enrichment activities like team building, career fairs, employee tours, campus tours, and specific career activities. 
• Develop and maintain genuine and trusting relationships with high school youth who are interested in employment, college enrollment, or enlisting in the military, with a goal of 70% engagement in support services. 
• Assess and provide for each participant's individual training, information, and support needs to ensure a positive youth development experience and a successful and satisfying volunteer experience. 
• Contact caseload of high school youth using a variety of methods on a planned schedule to offer support and assistance, community, employment, college/university resources, and navigation services. 
• Accountable for Big Futures program performance. Monitors operational effectiveness using workflow and tracking systems; gathers accurate information for reports; tracks performance & develops measures to ensure growth, provide quality services, minimize BBBS risk, and meet annual agency Big Futures Program goals. 
• Communicate with the Director of Programming & Innovation on matters of program effectiveness, teen/young adult outcomes, and safety. 
• Represent the agency and manage key relationships with community partners. 
• Lead communications across departments related to implementing the Big Futures program, communicating policy, and assuring compliance with program standards. 
• Assist with Big Futures grant proposals and reports to funders. 
• In collaboration with the Director of Programming & Innovation and Chief Operating Officer, assist with building the annual budget for the Big Futures program. 
• Plan and oversee age-appropriate match activities, and workshops, and attend/help plan annual events to support ongoing involvement and agency affiliation through individualized recognition, annual events, and re-engagement strategies. 
• Play a key role within the Program Team working to ensure program success and collaboration. 
• Coordinate and share with development, marketing, or other appropriate staff, potential partnership relationships and resources as discovered through volunteers’ and parents’ employers and affiliations, as well as own connections in the community. 
• Regularly interface through email, BBBS Workplace, or by phone/video call with other BBBS agencies already implementing a Big Futures Program and other similar programs throughout the country to develop and consistently update and improve our programming. 
• Support and collaborate with other departments, including fundraising, recruitment, and the agency’s DEI initiatives, to accomplish organizational goals. 
• Perform other duties as assigned by the Director of Programming & Innovation. ______________________________________________________________________________________________________________________

EDUCATION & RELATED WORK EXPERIENCE

Education Level: Minimum Bachelor's degree in social services, social work, human services, education or related field preferred; Experience or connections with higher education institutions or career development preferred.

Related Work Experience: 3 years of assessment and relationship development experience with youth and adult populations; understanding of youth/young adult development and family dynamics. Experience working with high school and post-high school age students extremely helpful.

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SKILLS AND KNOWLEDGE

Required

• Proficiency in Microsoft Office; including Word, Outlook, and Excel. 
• Excellent oral and written communication skills reflecting solid customer service, via email, other technology platforms, telephone, and face-to-face. 
• Demonstrated spirit for project management and the desire to coordinate planning and implementation of a program from start to finish. 
• Skill in presenting to a variety of audiences, including high school students, parents and corporate partners. 
• High level of technical proficiency working with databases and software programs. 
• Ability to form and sustain appropriate youth-adult, volunteer-based relationships based on positive youth development and volunteer satisfaction. 
• Experience with planning activities and/or curriculum for high school and posthigh school aged youth. 
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating. 
• Ability to relate well in multicultural environments. 
• Ability to collaborate effectively with other staff, volunteers and youth. 
• Ability to manage time effectively. 
• Ability to focus on details. 
• Ability to collect meaningful data and draw solid conclusions. 
• Ability to effectively communicate the BBBS mission. 
• Proficient in the English language.

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TRAVEL REQUIREMENTS/WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

35% of the time will be spent on travel in the service area. Must have a car, valid driver’s license, and meet state required automobile insurance minimums; Hybrid office environment with 1-2 days in office required; Flexible work hours to meet customer and agency needs, including evenings and occasional weekends.

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CORE COMPETENCIES & HIGH-PERFORMANCE INDICATORS

Customer Focus: Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs; prioritize work in alignment with the needs of the match; use match knowledge and feedback to improve the effectiveness of own support results. 

Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed; remain calm and professional in emotionally charged interactions; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change. 

Decisiveness & Judgment: Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation. 

Open Communication: Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date. 

Strategic Alignment: Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details. 

Valuing Diversity: Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about own behavior that might be perceived as biased.

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Equal Employment Opportunity

BBBSM provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, gender identity, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. 

Job Responsibilities

The statements above reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSM may change the specific job duties with or without prior notice based on the needs of the organization.