Latino Mentoring Coordinator

Big Brothers Big Sisters is a non-profit organization located in Omaha, Nebraska, dedicated to empowering youth through mentorship programs. We are currently seeking a Latino Mentoring Coordinator to join our team to assist in maintaining current relationships and expanding our visibility in the Latino community and beyond.

Consistently recognized as one of the 50 Best Nonprofits to Work For in the nation by The NonProfit Times, joining our team offers an unparalleled experience. From the moment you come aboard, you'll discover why. 

Guided by our strategic plan, BBBSM aims to increase the number of youth served in our programs over the next three years and beyond. If you're eager for a challenge, this opportunity provides an extraordinary platform to collaborate with our community to help improve the lives of youth and families in our community.

Position Title: Latino Mentoring Coordinator

Job Code: Full-Time

Overtime Status: Non-exempt

Department: Program            

Location: Omaha, NE

Reports To: Director of Enrollment

Number of People Supervised: 0

Pay Range: $41,891 - $49,140

POSITION PURPOSE

The Latino Mentoring Coordinator is responsible for the recruitment, community outreach, and enrollment of both Latino youth and volunteer mentors into the Big Brothers Bigs Sisters mentoring programs.  This role is focused on engaging Latino communities to ensure youth and families are informed about and have access to the life-changing benefits of mentoring.   The Latino Mentoring Coordinator will lead efforts to recruit Latino youth participants, as well as actively seek and engage volunteer mentors, particularly those who are bilingual in Spanish and English, to better meet the needs of the community.  They will work closely with local organizations, schools, community centers, and families to build trust and encourage participation in our programs. 

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrate proficiency in both Spanish and English to effectively communicate with diverse communities, build relationships, and provide support to participants, families, and volunteers.
• Serve as the primary representative of Big Brothers Big Sisters in South Omaha, Council Bluffs, and other Latino communities.
• Identify recruitment and community outreach opportunities for both Latino youth and their families and volunteer mentors.  
• Network in the Latino community promoting philanthropy, volunteerism, and agency visibility, focusing on recruitment of volunteers and youth, by becoming involved with community and civic organizations. 
• Assist with general agency recruitment by helping to staff booths, tablings, and other outreach activities.
• Share potential partnership relationships with development and/or marketing staff as discovered through volunteers’ and parents’ employers and affiliations, as well as own connections in the community.
• Conduct client enrollment: 
  1. Conduct in home or virtual interviews with the youth, as well as the parent/guardians, using a structured interview and recording information using a laptop 
  2. Explain safety information to youth and their families 
  3. Document red flags that may pose problems for the eligibility or success of the youth 
  4. Organize, upload, and enter all information from the interview into a database management system 
  5. Obtain paperwork from the school regarding the youth’s classes, grades, absences, and tardiness
  6. Obtain counseling and/or therapy reports when appropriate 
  7. Approve or deny applicants 
  8. Assess youth’s interests and personality using the interview and structured worksheets 
• Assess volunteer “fit” with BBBS: 
  1. Conduct in home or virtual interviews with volunteers using a structured interview and recording information using a laptop 
  2. Explain safety policies and ensure that safety requirements are met by conducting an in  home inspection 
  3. Assess eligibility, fit with the program, and safety of the volunteer and the home environment 
  4. Organize and upload all information from the interview into a database management system 
  5. Assure all other required material have been attained from the applicant (e.g., valid driver’s license, vehicle insurance, background check, application fee) 
  6. Obtain counseling and/or therapy reports when appropriate 
  7. Follow-up on references provided by the applicant 
  8. Approve or deny applicants 
  9. Assess volunteer interests and personality using the interview and structured worksheets
• Establish matches: 
  1. Use the information management database to organize youth based on their compatibility with incoming volunteers 
  2. Attend weekly matchmaking meetings with other Enrollment Coordinators to create matches between Bigs and Littles 
  3. Pass on relevant information regarding the youth and volunteer to Match Support Specialists 
• Meet with the Director of Enrollment to discuss any problems with volunteers, youth, or families.
• Translate program and marketing materials into Spanish as necessary. 
• Support, and collaborate with, other departments, including program, development, and Mission Support, along with the agency’s Employee Development efforts, to accomplish organization goals.
• Other duties as assigned by the Director of Enrollment or Director of Programming & Innovation.

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EDUCATION & RELATED WORK EXPERIENCE

Education Level: High school diploma/GED equivalent and one of the following:

• Bachelor's degree in social work, counseling, social services, child development or other related field preferred or within six months of degree completion;
• Associate’s degree plus two years of relevant work experience in counseling, social services, child development or other related field; or
• Four years of relevant work in social services, child development or other related field.

Related Work Experience: Interviewing & assessment experience with youth and adult populations; Understanding of family dynamics; Networking & building community connections. 

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SKILLS AND KNOWLEDGE

Required

• Proficient in the Spanish and English language.
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction.
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Ability to relate well in multicultural environments.
• Ability to effectively collaborate with other volunteer match staff.
• Ability to focus on details.
• Ability to collect meaningful data and draw solid conclusions.
• Skilled in time management. 

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TRAVEL REQUIREMENTS/WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

50% of the time will be spent on travel in the service area, Must have car, valid driver’s license, and meet state required automobile insurance minimums; Hybrid office environment; Flexible work hours to meet customer and agency needs, including evenings and occasional weekends.

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EMPLOYEE BENEFITS OFFERED

• Medical Insurance                                                                          •    Paid Time Off
• Dental Insurance                                                                            •     Flexible Scheduling
• Vision Insurance                                                                             •     Tuition Reimbursement
• Life Insurance                                                                                 •     Longevity Leave
• 401(k)                                                                                              •     Parental Leave
• 401(k) matching                                                                              •     Employee Assistance Program

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CORE COMPETENCIES & HIGH-PERFORMANCE INDICATORS

Customer Focus: Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs; prioritize work in alignment with the needs of the match; use match knowledge and feedback to improve the effectiveness of own support results.

Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed; remain calm and professional in emotionally charged interactions; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.

Continuous Improvement & Gets Results: Able to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes; monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.

Decisiveness & Judgment: Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.

Open Communication: Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Strategic Alignment: Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

Values Diversity: Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about own behavior that might be perceived as biased.   

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Equal Employment Opportunity

BBBSM provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, gender identity, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. 

Job Responsibilities

The statements above reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSM may change the specific job duties with or without prior notice based on the needs of the organization.

Salary : $41,891 - $49,140