MentorU Program Coordinator

Big Brothers Big Sisters is a non-profit organization located in Omaha, Nebraska, dedicated to empowering youth through mentorship programs. We are currently seeking a MentorU Program Coordinator to join our team.  Our MentorU program introduces students in a cohort classroom to adult mentors and provides ongoing support with the goal of promoting graduation, school success, and college/career readiness.  

Consistently recognized as one of the 50 Best Nonprofits to Work For in the nation by The NonProfit Times, joining our team offers an unparalleled experience. From the moment you come aboard, you'll discover why. 

Guided by our strategic plan, BBBSM aims to increase the number of youth served in our programs over the next three years and beyond. If you're eager for a challenge, this opportunity provides an extraordinary platform to collaborate with our community to help improve the lives of youth and families in our community.

Position Title: MentorU Program Coordinator

Job Code: Full-Time

Overtime Status: Exempt

Department: Program            

Location: Omaha, NE

Reports To: MentorU Program Director          

Number of People Supervised: 0

Salary Range: $40,554 - $47,000

POSITION PURPOSE

The primary function of this position is to lead the MentorU program at a partner high school(s). This position will introduce students in a cohort classroom to adult mentors and provide on-going support with the goal of promoting school success and college/career readiness. The MentorU Program Coordinator will deliver an innovative curriculum to the cohort class; communicate regularly in person and via technology with students, mentors and school personnel; work with corporate and community partners to ensure that youth in the cohort classroom are appropriately matched; and execute a high degree of independent judgment while utilizing BBBS standards and practices. 

The MentorU Program Coordinator will also participate in recruitment, interviewing and training of volunteers and students. Using a high degree of customer service, the coordinator will ensure successful and ongoing relationships by maintaining contact with matched pairs throughout the cohort’s progression through high school, focusing on impacts for youth, constructive and satisfying relationships between youth and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers and school personnel.  

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan and facilitate weekly MentorU classes for mentees at partner high school(s), including discussion of weekly curriculum.    
• Organize and staff multiple large-scale and multi-faceted events for match participants (i.e. career workshops, educational/cultural opportunities) overseeing all logistics, content and budgets. 
• Work closely with the Recruitment Team to identify sources of mentors to ensure each student in the class is matched. Work recruitment events such as presentations, tabling, and other events during peak recruitment times. 
• Develop and maintain relationships between school staff/administration, designated corporate partners, and BBBSM, including regular communication and problem solving.
• Communicate with matches and monitor messages between matches on the secure messaging platform. Update the platform as needed to provide resources and information to matches 
• Develop and make presentations about the MentorU program to corporate and community partners.
• Collect and maintain data on students in our information management system, including demographic information, school attendance, disciplinary issues, grades and other outcomes.
• Maintain a high degree of detail in other documentation, both electronic and paper, on clients and volunteers in accordance with Quality Assurance guidelines and Confidentiality protocol.
• Review all enrollment information and assessments and make recommendations for participation in the program based on this information.   Assess and apply factors contributing to successful match. 
• Effectively align volunteer interests and qualifications with the appropriate mentoring program. Consult with other service delivery staff and/or supervisors as appropriate.
• Determine matches and introduce students to mentors. 
• Continually assess the match relationships focusing on: youth safety, match relationship development, positive youth development and volunteer satisfaction. Ensure real and/or potential problems and barriers are identified, addressed, and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards of Practice, at a minimum.
• Assess and provide for individual training needs, information, and support needs for each match participant to assure a positive youth development experience for the student and a successful and satisfying experience for the volunteer.
• Promote attendance at the MentorU cohort’s match activities to support ongoing volunteer involvement with the youth and agency affiliation through individualized recognition, annual events, and reengagement strategies.
• Effectively utilize the Youth Outcomes Survey (YOS) to assess match impact on youth development.
• Identify current/possible problems and address and resolve them as early as possible.  Develop interventions for matches that may require individual training needs and support and/or in-person meetings.  In the result of a match termination, evaluate reasons for match closure to assess re-match potential.
• Promote and maintain collaborative working relationships with other community organizations and corporate partners to promote philanthropy, volunteerism, and agency visibility, focusing on recruitment of volunteers.
• Coordinate and share with development, marketing or other appropriate staff, potential partnership relationships and resources as discovered through volunteers’ and parents’ employers and affiliations, as well as own connections in the community.
• Participate in trainings and/or continuing education on relevant material for professional development.
• Support, and collaborate with other departments, including program, development, and Mission Support, along with the agency’s JEDI efforts, to accomplish organization goals.
• Other duties as assigned by supervisor or within the Program Department.

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EDUCATION & RELATED WORK EXPERIENCE

Education Level: High school diploma/GED equivalent and one of the following:

• Bachelor's degree in education, social services, sales, communication, child development or other related field preferred or within six months of degree completion;
• Associate’s degree plus two years of relevant work experience in education, social services, sales, communication, child development or other related field; or
• Four years of relevant work in education, social services, sales, communication, child development or other related field

Related Work Experience: Assessment and relationship development experience with youth and adult populations; understanding of youth development and family dynamics. Experience working with high school age students extremely helpful.   

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SKILLS AND KNOWLEDGE

Required

• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Excellent oral and written communication skills reflecting solid customer service, via email, other technology platforms, telephone, and face-to-face.
• Demonstrated spirit for project management and the desire to coordinate planning and implementation of a program from start to finish.
• Skill in presenting to a variety of audiences, including high school students, parents, teachers, and corporate partners.
• High level of technical proficiency working with databases and software programs.
• Ability to form and sustain appropriate youth-adult, volunteer-based relationships based on positive youth development and volunteer satisfaction.
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Ability to relate well in multicultural environments.
• Ability to collaborate effectively with other staff and school personnel.
• Ability to manage time effectively.
• Ability to focus on details.
• Ability to collect meaningful data and draw solid conclusions.

Preferred

• Experience with planning activities and/or curriculum for high school aged youth.

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TRAVEL REQUIREMENTS/WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

80% of the time will be spent on travel to local schools, communities and neighborhoods within in the service area. Must have a car, valid driver’s license, and meet state required automobile insurance minimums; Hybrid office environment with 1-2 days in office required; Flexible work hours to meet customer and agency needs, including occasional evenings and weekends. 

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EMPLOYEE BENEFITS OFFERED

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) 
• 401(k) matching
• Paid Time Off
• Flexible Scheduling
• Tuition Reimbursement
• Longevity Leave
• Parental Leave
• Employee Assistance Program

CORE COMPETENCIES & HIGH-PERFORMANCE INDICATORS

Customer Focus: Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; independently anticipate and meet customer match support needs; prioritize work in alignment with the needs of the match; use match knowledge and feedback to improve the effectiveness of own support results.

Problem Solving & Analysis: Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches; quickly recognize situations/conditions where change is needed; remain calm and professional in emotionally charged interactions; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change.

Continuous Improvement & Gets Results: Able to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers and streamlining work processes; monitor, evaluate and track own performance; adapt work practices in order to meet goals and deadlines; persist in the face of ongoing obstacles or setbacks; accept responsibility for the quality and outcomes of own work.

Decisiveness & Judgment: Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations; rapidly make reasonable assessments with limited information; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation.

Open Communication: Able to use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Strategic Alignment: Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

Valuing Diversity:  Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about own behavior that might be perceived as biased.

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Equal Employment Opportunity

BBBSM provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, gender identity, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. 

Job Responsibilities

The statements above reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSM may change the specific job duties with or without prior notice based on the needs of the organization.